Scottrade consistently ranks above the industry average in response time as measured by Gomez. Gomez Business Process benchmarks measure Web site speed and availability for the nation's largest and most visited online institutions. Gomez takes a task-based approach to performance monitoring by emulating typical customer interactions to establish performance management standards.
Benchmarks provide a real-world view of how long it takes to navigate a Web site and how frequently that process is impeded by errors. Gomez does this by scripting a transaction using proprietary software agents that record tests each day across numerous ISPs from multiple facilities throughout the country. Metrics from all facilities are aggregated and presented as a mean benchmark for evaluating performance.
Scottrade is dedicated to providing outstanding customer service to online traders not only by speed, but by quality of your trade executions and obtaining a better price.
See how Scottrade execution quality compares to the industry.