The MoneySavingExpert Forum Team

Meet the Forum Team & contacts for help

These days the MSE Forum's so big, it needs its own team to keep it running smoothly and help you get the most out of it. Martin is no longer involved in the Forum's day-to-day operations – that's our job. Of course with so many contributors, sometimes things need ironing out, and we're here to do that, so feel free to get in touch.

The Senior Forum Team

How to contact us

We can't help with MoneySaving questions, our job is to keep the forum running.

Forum abuse help: For spam, abusive, offensive or racist posts & PMs please report posts
User account help: To ask about log-in and password problems, technical issues or changing your username please report a technical problem
Confused at rulings: If your signature's been removed, post deleted or a word's gone missing see the Forum Rules, if that doesn't help try asking on the Site Feedback Board. As a last resort use the site feedback form (due to high volume replies aren't guaranteed)
Thread moving/merging help: Ask one of our volunteer Board Guides to move or merge it for a better response. You need to contact the Guide for the section the thread's currently on, not where you think it should go
Company posting help: Advertising or posting for gain is strictly forbidden, but we sometimes allow them to help users experiencing difficulties – apply via the site feedback form

Still need help?

If you've tried the contacts above and still need help with the forum you can escalate the problem to the Senior Forum Team. If you need help with MoneySavingExpert.com (not forum related), see the Site Contacts page.

We will ONLY respond if you've already tried a route above and included the relevant reference number from the auto-reply (eg #1234567)

Introducing the Forum Team

Brendan

MSE Webmaster

Brendan is the most senior member of the Forum Team and oversees every aspect of the Forum, and is specifically responsible for ensuring any technical issues are resolved to keep the Forum itself online and running effectively as well as overseeing investigations and other issues. See Brendan's full bio.

Darren

MSE Forum Manager

Darren is in charge of the Forum on a daily basis, managing the Forum Team and working closely with MSE's Legal Team to ensure smooth running, as well as looking at ways to develop and enhance it. He has a background in publishing and a good understanding of media law and social networking, enhanced by a degree in Corporate Communication. See Darren's full bio.

Katherine

MSE Legal Counsel

Katherine is responsible for all legal issues relating to MoneySavingExpert.com and the Forum. She works closely with the Forum and Editorial Teams to address any complaints we receive and encourage our users to express themselves in a friendly and factual manner. See Katherine's full bio.

Andrea

MSE Forum Liaison

As Forum Editorial Liaison, Andrea helps answer questions from site users and companies. Andrea also oversees the volunteer Board Guides, relays feedback from site users to the Editorial Team and ensures any companies posting on the Forum do so within our rules. See Andrea's full bio.

There are also individual members of the Forum Team who work part time to supplement the work above.

What about Board Guides? Board Guides aren’t part of the Forum Team, they don't work for MoneySavingExpert. They're volunteer users who help us keep the content running smoothly.