Just Host Limited

Category » Billing

There were 23 articles found in this category:

1. Do I get a Site Seal when I purchase an SSL Certificate?
   Yes you do receive a Site Seal when you purchase an SSL Certificate.
2. Do you support SFTP?
   SFTP is activated if you have SSH access. If not, you need SSH access to be able to use SFTP.
3. I ordered an SSL or static IP and now my site is down.
   When you order a SSL we assign a static IP to your account. A static IP is required for securing the traffic between your website visitors and your website. The SSL encrypts the session between the visitor and your site. When we assign a static IP, the new information about where the site is loc ...
4. How can I find my client ID?
   Your client ID is listed on your invoice as the first half of your invoice number. If your invoice number is 5555-1222929, your client ID would be 5555. It is also available in your original welcome email from us. Your client ID is the fastest way for us to find your account if you call us, if y ...
5. If I cancel my account, can I reactivate it?
   Your account can be reactivated by Just Host if you cancel it. If you originally cancelled within the first 30 days of service, we would re-charge your account for the amount that we refunded to you. If you cancel after the first 30 days of service, we can reactivate your account for you at no c ...
6. How do I view my information in your system?
   You can view all of your personal and billing information at billing.justhost.com. Your login information can be found in your Just Host welcome email. If you do not have access to this information, please email us at billing@justhost.com and we will send you your details.
7. How can I find out what my plan includes?
   Details of the Just Host plans can be found at: www.justhost.com/products.
8. Can I update my information while my order is being processed?
   Unfortunately, your information cannot be updated while your order is being processed. You can change your details once your order has been processed at billing.justhost.com under Client Profile.
9. How long do you keep my account details in your system?
   We keep account details in our system for 30 days after a cancellation has taken place, but under certain circumstances we can retain it in our system longer. Your website content is only kept for 30 days then it is removed from the server.
10. I'm trying to place an order and get an 'Charge declined' error message.
    This message usually appears when you don't have enough funds to cover the cost of the invoice being generated. If you are sure you have enough funds available you should contact your bank as they may have flagged the transaction as being possible fraud. If you have already spoken to your bank a ...
11. How do I pay an invoice ?
    You can pay an invoice by logging into billing.justhost.com using your billing username and password. In the 'Billing & Service' section click 'View Invoices' and then 'Pay'. If there is no credit card on file you will receive a message saying 'You do not currently have a credit card stored in t ...
12. How do I view my invoices ?
    You can view your invoices by logging into billing.justhost.com using your billing username and password. In the 'Billing & Service' section click 'View Invoices' and then select 'All' from the 'View' dropdown menu.
13. How do I update my contact information ?
    You can update your billing contact information in your billing account at billing.justhost.com using your billing username and password. From the 'Client Profile' section select 'View Profile' then 'Edit' in the 'Address & Contact Information' section.
14. How do you log into Support & Billing?
    You can log into your Just Host billing account by going to billing.justhost.com using your billing username and password that was included in your welcome email from Just Host.
15. How do I add another domain to my account?
    You can add unlimited domains to your JustHost account. For help and videos please go to: http://www.justhost.com/additional-domains-help JustHost.com name servers are: NS1: ns1.pipedns.com NS2: ns2.pipedns.com NS3: ns3.pipedns.com Then login to your cPanel account and select 'Addon Domains' ...
16. How do I transfer my domain name from my old host to Just Host?
    If you are looking to transfer your domain name you currently have hosted or registered elsewhere to justhost.com, simply select ‘I already own my domain (transfer clients)’ when you sign up with JustHost and enter the domain you are transferring. Then once you receive your order confirmation e ...
17. I've lost my control panel/billing logins
    If you have forgotten or lost your username or password you can have your welcome email resent, which contains your cPanel and billing logins. To have your welcome email resent please go to: http://www.justhost.com/forgotten
18. How do I pay with PayPal ?
    When you are placing your order with Just Host you are given the option to pay by credit card or PayPal. Simply select PayPal and once you are happy with your order, you will be redirected through to the paypal system.
19. If I cancel my account after 30 days can I get a refund with your anytime money back guarantee?
    As we offer an anytime money back guarantee you can cancel your account at anytime and receive a pro-rata refund. For further information on this please review the terms of service at www.justhost.com/terms-and-conditions where you will find details of both our cancellation and refund policy. I ...
20. Where are your Terms & Conditions located ?
    You can view our Terms & Conditions here: www.justhost.com/terms.