Omniture Insight:
Gain Rapid Business Insight for Contact Centers

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Omniture Insight™ for Contact Centers provides organizations with real-time analysis of very large volumes of continuously changing Interactive Voice Response (IVR) and contact center data. Insight correlates that data to online interactions for a deeper understanding of customer responses across multiple channels. Insight is part of the Omniture Online Business Optimization Suite of applications.

With Omniture Insight, you can:

1. Improve caller satisfaction by lowering wait times and responding accurately to inquiries at first touch
2. Lower costs by routing calls more efficiently and lowering call duration
3. Improve business insight by correlating contact center data with customer interactions across channels