If there is one metric that nearly all marketers keep an eye on, it is the conversion rate. While the concept of conversion differs by industry, all companies have a definition of success. For lead generation Web sites, a conversion event may be an information request. For a media publisher, it may be getting a customer to register or subscribe to services. And, of course for a retailer, purchases are the most obvious conversion event, although those listed above may apply as well.
Whatever success looks like for your company, you'll need a strategy to benchmark it, measure it, and improve it. In this paper, we'll discuss: