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Omniture Discover OnPremise:
Gain Rapid Business Insight for Contact Centers

Fill out the form to the right to download

Omniture Discover OnPremise™ for Contact Centers provides organizations with real-time analysis of very large volumes of continuously changing Interactive Voice Response (IVR) and contact center data. Discover OnPremise correlates that data to online interactions for a deeper understanding of customer responses across multiple channels. Discover OnPremise is part of the Omniture Online Business Optimization Suite of applications.

With Omniture’s Discover OnPremise, you can:

Improve caller satisfaction by lowering wait times and responding accurately to inquiries at first touch
Lower costs by routing calls more efficiently and lowering call duration
Improve business insight by correlating contact center data with customer interactions across channels

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Omniture Discover OnPremise: Gain Rapid Business Insight for Contact Centers

Fill out the form to the right to download

Omniture Discover OnPremise:
Gain Rapid Business Insight for Contact Centers