To view this article in English click here.
En Resumen: Quiere usar su correo electrónico desde su computadora o teléfono móvil, pero la configuración puede ser confuso. Este artículo intenta simplificar los pasos necesarios para la configuaración del protocolo (SMTP), puertos, y cómo empezar a usar los programas de correo delectrónico—o teléfonos móviles—mas comunes usando los [...]
Haga clic aquí para ver este artículo en español.
Here’s the Lowdown: You want to easily access and manage your email from your computer and your mobile device, but the technical setup can be confusing. This article attempts to simplify the need-to-know information about SMTP settings, ports, and getting started with common email clients and/or mobile [...]
When setting up an email account, if the system cannot verify your email account is using the correct MX records, the status becomes Pending Setup: MX Error. If and when the MX records are corrected, the status becomes Active. If the Pending Setup: MX Error status remains, the MX records you specified in your hosting [...]
If you are receiving a large number of bouncebacks for emails that you did not send, or from email addresses that show your domain but don’t exist, you may have been “Joe jobbed.”
A Joe job, or “Joeing,” is an email spoofing technique where a spammer sends huge volumes of email messages that appear to be [...]
If you are using Web-Based Email in Internet Explorer 6 or Internet Explorer 7 and have Full-Time SSL Mode enabled, your rich text composer may fail to load properly. To load the rich text composer again, refresh the page by pressing F5 or Ctrl + R. If the rich text composer still does not load, [...]
Through the course of using your Web-Based Email account, you may encounter the following limitations.Incoming Mail Size
There is a 30MB limit per email message you receive. Messages larger than 30MB are rejected by our incoming server and a bounceback message is sent to the sender. There is no limit on the number of email messages [...]
On some networks, Windows Vista® may not allow you to download large email messages or file attachments to a POP3 account. Instead, you get a message that the server has timed out.
Until Microsoft releases a patch or fix for this issue, you can disable autotuning.
To Disable Autotuning in Windows VistaFrom the Start menu, select All [...]
Reverse DNS is name resolution that looks up an IP addresss to obtain a domain name, performing the opposite function of the DNS server which is to turn names into IP addresses.
Reverse DNS can be used as a spam filter. Typically spammers use invalid IP addresses, ones that do not match domains. A reverse DNS [...]
Your email was blocked because your account may not be ready. When you set up your new email address, it can take up to 15 minutes before your email is ready to use.
Wait approximately 15 minutes and send the message again.
You can use Microsoft Outlook® to compose, receive, and send email messages, but the actual messages are processed through our secure servers. The message (relay) allotment for our email accounts is 250 each day. However, you have the option to purchase more, in packs of 50, for an additional fee.
If you are unable to [...]
If your email message is being blocked by the phishing filter, you can resolve the issue by changing the content of the message and resending it. To avoid triggering the phishing filter, you can:Check the From address. The From address must be from the domain you are sending your email message through. You should avoid [...]
The reason the email was blocked may vary. If a sender encounters this type of bounceback when sending to an account in our systems, the text of the error will generally indicate where the difficulty lies. The two most common 554 errors are listed below:
“554 The message was rejected because it contains prohibited virus or [...]
The reason the email was bounced may vary. Emails can bounce if an address is spelled incorrectly, a message exceeds the recipient’s maximum message size, or during a network failure. To identify the specific reason the email bounced, look at the error message you received. If the error message you received includes a link, you [...]
When setting up an email account, you may receive the “pending setup: validating MX record” while the system verifies your email account is using the correct MX records. If the MX records are correct, the message disappears. If the message remains, the MX records you specified in your hosting provider or domain name system manager [...]
You can always use Web-Based Email to send and receive email messages. If you are having trouble connecting to your email account through an email client, there are several troubleshooting steps you can take.
Before You Start:
You need the names of your incoming and outgoing servers. Web-Based Email contains this information.Log in to Web-Based Email at [...]