After Sale Support

Why do you keep closing my tickets?: We close every ticket to avoid ticket system overflow, as get hundreds of tickets per day. You can re-open the ticket if you need our further assistance, by replying on it through your e-mail.
Do you sell programs for editing templates?: We provide template only, with no software, so we recommend you to check all necessary software through the Internet .
How can I get in touch with the author of a particular template?: Unfortunately, due to the company policy, we are not allowed to give out contact information of our designers due to a non – disclosure agreement that they have with the company.
Can you design a custom website template for me?: Sure you can order custom design according to your preferences ar our partners www,templatetuning.com, join our live support chat in order to get more details on this question.
Do not provide support for FlashMoto templates?: Unfortunately, we no longer provide support and technical assistance for Flash CMS products at our Help Desk. To get fast and professional technical support please submit a request directly to the Flash CMS Team at the following link: http://support.cms-guide.com/anonymous_requests/new. They will promptly address your concern and strive to reach a satisfactory solution. Thank you.
Can you help me in integration any 3rd party module into the template?: Unfortunately it is beyond our support, as we can help you only with integral parts of the template, also the installation of any additional module will require extra coding, so if you are interested in it we recommend you to contact our partner customization studio www.templatetuning.com
Can you teach me how to program?: Please note that we provide support only for customization and installation of our templates. We do not offer any programming or web-development learning courses.
After Sale Support That We Offer: You get 24/7 free support after purchasing the template .Our web templates have detailed instructions about installation and customization process of your website, they are included in the package you have purchased. Also we have a variety of video tutorial on our Help center, which will guide you in setting up your website. If you have any problems please, check one of the following: Support Chat, HelpDesk or Phone Service (1-347-342-0463)

Templates FAQ

We recommend you to use the FlashGet program for downloads with slow connection. FlashGet is specifically designed to resolve two of the biggest problems that occur while downloading the files: 1) Speed 2) Management of the downloaded files. FlashGet can split downloaded files into sections, then download each section simultaneously which increases the download speed from 100% to 500%. Also FlashGet have user-friendly manager, which will help you in managing your files.

Links to the software you may need

WinZIP – archive utility for windows
Download evaluation version at http://winzip.com/ddchomea.html
Stuffit – archive management program for MAC, Windows and Linux platforms
Download appropriate version at http://www.stuffit.com/mac/expander/download3.html
Adobe Photoshop – powerful graphics editor
Download tryout version at https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop&loc=en
Adobe Dreamweaver – powerful HTML editor
Download trial version at http://www.adobe.com/cfusion/tdrc/index.cfm?product=dreamweaver&loc=en_us
Adobe Flash – Flash animation editor
Download trial version at https://www.adobe.com/cfusion/tdrc/index.cfm?loc=en%5Fus&product=flashpro
Adobe Fireworks – web design software
Download trial version at http://www.adobe.com/cfusion/tdrc/index.cfm?product=fireworks&loc=en_us
Adobe Type Manager – font management tool
Download free at http://www.adobe.com/products/atmlight/main.html
SwishMax – Swish animation editor
Download trial version at http://www.swishzone.com/index.php?area=products&product=max&tab=downloads

Browser Compatibility

All templates are tested in each browsers, before selling so they are fully compatible with the main browsers such as Internet Explorer 7/8, Mozilla Firefox 3,4, Opera, Safari & Google Chrome.

Do you sell adult templates?

Please check www.adult-templates.com to review all our adult templates.

How can I know the template package size?

If you are interested in templates package size, you can contact us directly via live chat or create a ticket , and we will gladly provide you with this info.

If I purchase 10 or more templates at one time, can I get a rebate?

Sure we can provide you with rebate if you have more than 10 orders, to get it please contact us via live chat or create a ticket.

Selecting web server

Our website templates (FLASH site, FLASH animated, Dynamic FLASH, Dynamic SWiSH, Full Site, Full Package, Stretched, CSS, SWiSH) are created using basic HTML or FLASH technology, so they will work with any hosting provider, as they do not require any specific settings.

All cms-blog templates and e-commerce templates have special hosting requirements, which you can check at template preview.

How can I translate “Lorem Ipsum” text?

You don’t need to translate it, as the content is not related to the template, just replace it with yours.

What is “Lorem Ipsum”?

“Lorem Ipsum” is not simply a random text. It contain pieces of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, from a Lorem Ipsum passage, and then going through the citations of the word in classical literature, discovered the undoubted source.

Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of “de Finibus Bonorum et Malorum” (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, “Lorem ipsum dolor sit amet..”, comes from a line in section 1.10.32.

Latin text in templates

All our templates are created in English, but we use special content generator “Lorem Ipsum”, which is in Latin.

I want to start a web site, but I don’t know what to do?

First of all we recommend you to decide what kind of website you want to create, will it blog, e-commerce or just static intro website. Then you need to select the template according your requirements, after selecting the template you will need to have hosting place and domain name to install the website, basically these all main steps.

If you want to get full step by step instructions , please contact us via live chat .

Template Package Content

How many pages are provided with the template?

Basically you can view template preview, there you will be able to check how many pages are included, If you have some doubt you can contact us for clarification via live chat .

Where can I get additional fonts?

Please check following links:
www.1001freefonts.com
www.cool-fonts.com
www.pcfonts.com
www.fonts.com
www.macfonts.com
www.fontfreak.com
www.abstractfonts.com/fonts
www.myfonts.com
www.1001fonts.com
www.acidfonts.com
www.fontsforflash.com
www.highfonts.com
www.fontparadise.com
www.bitstream.com
www.grsites.com/fonts
www.freewarefonts.com

What is approximate size of template files?

Basically package size depends on template type ,usually it is 30-90 Mb. The value is big, because of the sources files provided with the template. Usually a download accelerator or a download resuming program can solve the disconnection problem. We recommend you to use the FlashGet program for downloading.

Do you provide .fla file with the template?

Yes, you will get all sources files ,used for creating the template as well asl ” .FLA” . Our flash files are fully editable, so you will be able to modify everything (text, colours, images, sounds etc.) according to your needs.

Where to get the free stuff that is advertised?

After proceeding a purchase you will get a unique Order ID that is composed of 20 uppercase and lowercase letters and numbers (e.g. zADFj97kHGj8hD4r7G57). You will need to enter your Order ID into “Your Order ID to Access Premium Clipart Library” and then agree to our terms and conditions.

Please, use the following link: http://www.template-help.com/library

Clipart and Images Questions

Can I edit images in psd ?: Unfortunately images, used in the template are not editable, as you get them as bonus from our partners, but all of them can be replaced with yours, or use default images as they are.
Where can I get high-resolution images?: Q: I need high resolution graphics for the use with my template package. Where can I get them?

A: Unfortunately, we can’t provide you with high-resolution images because our designers use clipart from different sources, many of which have limitations of use.
May I purchase specific images from your site?: If you are interested in some images from our templates, you can submit the ticket to us with your inquiry, and we will provide you with info ,where you can purchase images.
How can I get the screenshots of the template I am interested in and what will be the resolution for them?: If you are interested in screenshots, you can submit the ticket to us with your inquiry, and we will create them for you, the resolution will be 1024X768px .
Can I purchase clipart without purchasing a template?: Q. I am interested in using your clip art, however, I don’t want to purchase a template. Is there any way that I can use the clip art without purchasing the template? Or, is there a small fee I can pay to download the clipart?

A. We don’t sell clipart separately. Please, purchase any template from our company and you will get free access to the Clipart Library.

CMS and Sitebuilder programs compatibility questions

CMS templates we offer

Our company provides a great variety of high-qualified, eye-catching designs for cms platforms. A content management system (CMS) is the collection of procedures used to manage work flow in a collaborative environment.

We have cms blog templates, which can be used to create your own website with blog layout, you will be able to manage your website through admin panel : add/replace pages, edit content & images, install additional plugins and modules etc. We create templates for such cms blog platforms:

Joomla;
WordPress;
Drupal;
phpNuke;
phpbb;

We have e-commerce templates, which can be used for on-line stores. Each of them has a great variety of functions and options , you will be able to manage all your products, shipping, payment options through admin panel. We create e-commerce templates for such platforms :

OsCommerce;
Magento;
Virtuemart;
Cre-Loaded;
Prestashop;
Zen-Cart.

Can I use your templates with BlueVoda, Yahoo site builders etc?

Unfortunately you won’t be able to use templates with sitebuilders, so we recommend you to have : Adobe Photoshop CS/CS2/CS3/CS4/CS5, Adobe Dreamweaver CS3/CS4/CS5 and Adobe Flash 8/CS3/CS4/CS5. All these pieces of software have free 30 days trials available through their websites in the case that you either do not have the software or you have no desire to purchase it. By having these programs, you can change or customize any aspect of our templates according to your wishes.

However, if you do not want to attempt these modifications yourself and would like help in this area then please feel free to visit our customization site at: www.templatetuning.com. There you will find a wide variety of customization tools and our easy to use price list will give you a quick idea of how much our services cost. Once you have created an account, you can then open a live chat with one of our design managers.

Are your templates compatible with Site2You sitebuilder?

We have special templates category – “turnkey websites”. They are compatible with Site2you.com sitebuilder. If you are interested in these templates you can make a trial on http://www.site2you.com/ and join live chat, an operator will gladly assist with your templates.

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