Search by keyword

Print

THE SECURE AUTHENTICATED PAYMENT

3D Secure (also known as "Verified by Visa" or "MasterCard SecureCode") is an authenticated payment system that offers added security for your online purchases.  During payment, your bank checks the card holder's identity before validating the transaction. 

        
This service is free of charge for payments by Visacard and Mastercard.         

 


The authentication process

 


Stage 1: book your e-ticket in the usual way and enter your bank details

 

Stage 2: confirm your identity

 

Connect to your bank's website and confirm your identity.
After validating your bank details you are transferred to your bank's website. 
A 3D Secure window appears and you are asked to follow an authentication procedure which differs for each bank.  You may be asked to:
 

  • enter your date of birth,
  • enter a code you have received by SMS,
  • answer a secret question, etc.

Stage 3: complete and validate your order

 

After confirmation from your bank, your payment is validated and your transaction completed.
You will receive your booking confirmation by email.

 

 

Your transaction will be cancelled after 3 failed authentication attempts. Your card will be blocked after 3 cancelled transactions. If this happens, contact your bank.

 

Please direct any questions about 3D Secure  (obtaining a code, lost code, changing your code, etc.) or the authentication process to your bank.

 

 

Post new comment

Have something to add to our response? Feel free to leave us a comment.

If you haven't found the answer you were looking for, wish to receive more information or want to share your experience with us, please use the contact form to get in touch.