Just Host Web Hosting Help

Sending Emails Fail

Problem:

When setting up an account in Outlook or Outlook Express I get an error saying unable to connect to my SMTP server.

Solution:

Many ISP's are now blocking traffic on port 25 (SMTP) not using their mail servers. You can do 1 of three things:
  1. Change your SMTP (outgoing mail) port to 26 (we have a second SMTP server running there).
  2. Enable secure authentication (SSL) for SMTP and use port 465.
  3. Contact your ISP and ask for their SMTP settings to send emails using their service.
Knowledgebase Article 123,463 views bookmark tags: blocked connection refused send smtp unable (updated 945 days ago)


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