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Question: What do phone sex and mortgage servicing have in common? Answer: They both cost $9.99 a minute. This isn't a joke.
Seth Godin talks about how for 20 cents alarm clocks could set themselves but the industry is too busy to even consider things like this. This applies to software too and I'm ashamed to say applies to my industry too.
BRISTOW, Va. - She was fined and got a suspended jail sentence, but Mona Shaw says she has no regrets about using a hammer to vent her frustration at a cable company.
Spirit Airlines responds to a complaint from a customer with a less-than-customer-friendly response.
Ahhh, the modern world - full of convenience and electronics that enable us to communicate, share and "socialize our media." We have a few large corporations such as Google Inc. (GOOG), Apple Inc. (AAPL) and Microsoft Corporation (MSFT) to thank for much of this capability.
It isn't her fault that my office is understaffed and I've been forced to pick up the slack. The fact that my lease is a quarter of the way up also has nothing to do with her although it was her job to let me know.
This was inspired partly by the great post by Doug Hanna from ServiceUntitled.com at theWHIR and because I wanted to point on some of the customer service's problems or issues, if I can say it.
"Joy in the Jungle: Adventures in Entrepreneurial Thinking" promises to be an inspirational and zany show for anyone in business or thinking about making the leap.
In many ways, the Comcast Must Die campaign and blog launched online earlier this month by Advertising Age columnist Bob Garfield gives exceptional prominence to the grassroots frustration with cable in general, and Comcast in particular.
Do you ever wonder whether people can hear you when you're on hold with customer service? Forget about people, computers are starting to eavesdrop on our calls. This article tells us what lies ahead.
Did you know that Bank of America fires tellers after 3 consecutive months of not reaching a quota? The customer service is already bad, and now they are treating their most important customers (the employees) like disposable monkeys.
A new survey indicates that many consumers are more worried about banks raiding their accounts than criminals.
What is the difference between customer loyalty and customer satisfaction?
China is currently the preferred offshoring destination for manufacturing activities, India is the destination of choice for IT, finance and customer service activities.
For those of you new to this issue, Best Buy was caught using a duplicate website to fool customers who tried to compare internet prices with in-store prices.
Talk about customer service non-focus: whilst the costs of handling phone information / customer services lines are high initially, the idea that every query can be efficiently answered online is ridiculous, and the true cost of not having phone support could be huge.
This story is truly amazing and really brings the importance of the service we provide our customers to the forefront.
When we have reviewed Rancho San joaquin golf course we have had a similar experience with their so called customer service, but one of our site's visitors wrote his story.
Can you wear a mini-skirt on Southwest Airlines?Not according to a Southwest employee identified only as "Keith," who approached Ebbert after she had taken her seat on the plane and was listening to the flight attendants go through their pre-departure routine.
As I've mentioned before, it doesn't take much to be remarkable. Case in point: this past Monday, while in Minneapolis, two separate instances occurred in which a simple, 4-minute act could have completely improved the customer experience.
Apparently, Ben Baldanza, the CEO for Spirit Airlines, made a big mistake while handling an emailed complaint from a disgruntled couple asking for compensation after a flight delay made them miss a concert as reported by a blog called Alexrudloff.com.
By hitting the "Reply to All" button, Ben Baldanza sends out his nasty reply to a customer complaint to the service rep and the customer. He might need a primer in how his email or works. Or worse he knew and likes the bad customer service rep for the cheap price approach.
A CUSTOMER trying to call British telecoms operator BT Group was left hanging on the telephone for a total of 20 hours, The Times newspaper reported today.
Respond, follow-up, repeat as needed, this is the formula for a successful customer support system. Unfortunately, in today's world, this is something that is greatly lacking, especially in the world of Internet Marketing.
BAA's stewardship of London's airports was under mounting criticism on Tuesday after Ken Livingstone said Heathrow "shamed" the capital, while the head of Ryanair said the service standard at Stansted was "nothing short of appalling".
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