Individual Development
Roxann Bankert,
Sr. Branch Manager, Indianapolis, In.
Mary Koomar, Roxann Bankert and Laura Moody represent three generations at Scottrade. Roxann, Branch Manager in Indianapolis, is proud of the role she's played in nurturing Laura's career and that of so many others. She says she gained her leadership abilities from Mary, Executive Director of Branch Administration, who trained her in both formal and informal ways.
Roxann started as an office assistant in 1991 in Dayton, Ohio, and found her first branch office experience to be quite challenging. Fortunately, back in St. Louis, Mary was working on the trading desk and was there to help, guiding Roxann and serving as a role model for how we do business.
"Whenever I had a situation where I didn't know who to go to get it resolved, I'd call Mary," Roxann said. "She really cares about people. She's fun. She's sharp and she works nonstop."
After Roxann got her broker's license and then stepped up to become a manager, she resolved to be the kind of mentor Mary was for her.
Laura met Roxann when she was just 16 and had an assignment to "shadow" someone in business. She chose Scottrade. The shadowing led to a part-time job as an office assistant, which Laura enjoyed because she got to work with computers and it paid more than her babysitting jobs.
"Roxy showed me the basics of getting started in the market," Laura said. "I remember when she came up to me and put a bunch of stock certificates in my hand and said, 'Do you realize how much money you are holding?'"
It was among Laura's first lessons in customer care and responsibility.
"I have ensured all of my brokers pay attention to detail," Roxann said.
And once they are ready, she said, "I help my associates get ahead in their careers. I kick them out of the nest. They need to grow. And the great thing about Scottrade is that you are never stuck. You can relocate and move up."
Laura was hired full time as an office assistant in 1991. She became a broker seven years later, and three years after, stepped up to become Branch Manager in Knoxville, Tenn. There she trained another manager, Jim Lomot, who is in Kingsport, Tenn., just about an hour's drive north.
Laura represents her region on the company's Focus Group and now has a hard time believing how far and fast she's come. “Rodger calls me the youngest old person at the firm," she said with a laugh.
