Scottrader Streaming Quotes

1. What are the recommended system requirements for using Scottrader?
See the Scottrader Requirements. Other unsupported systems can also access Scottrader but have not been tested. You may encounter various problems with graphics or functionality.

2. How much does it cost to use Scottrader?
Scottrader is free to most Scottrade customers. Professional accounts may use Scottrader Streaming Quotes for a monthly fee of $20. Please note that paying Professional traders will only receive quotes from NASDAQ markets, which will include NASDAQ stocks and stocks from other exchanges that also trade on the NASDAQ markets.

3. What do the colors mean on Time & Sales?
The colors signify the following:

Green = trade occurred on the Ask.
Red = trade occurred on the Bid.
Cyan = trade did not occur on the Bid or Ask.
Yellow = trade broke either high or low for the day.

4. What do A, B and U mean on the Ticker?
A-The sale occurred on the Ask.
B-The sale occurred on the Bid.
U-Undetermined, The sale did not occur on the Bid or Ask.

5. Why didn't the list I created save after I exited Scottrader?
In order to make permanent changes to a list, you need to use either Create List or Edit List. Using Add Symbols or Delete only makes temporary changes to a list. Create List and Edit Lists are found under the Stock Lists button.

Make sure your list has a list name. If you do not have a name for your list you will be unable to save any changes. Re-create your list with a list name so you can edit and save changes.

Saving issues can also be the result of your firewall or router settings. To switch connection types:

1. Click on the button on the menu bar at the top of your Scottrader screen labeled Settings.

2. Click on Connection.

3. Switch the connection setting from Use Socket Connection to Use HTTP Connection.

4. Press OK and then Yes to reconnect to Scottrader Streaming Quotes.

5. Click the OK button in the upper right of the main Scottrader window.

6. Now try saving your list again.

If you have tried using the information here and are still unable to save a list, e-mail us with details of the issue you are seeing. Please send the e-mail from the e-mail address registered with your Scottrade account or include that address in your e-mail so we can verify your account number. Please do not send us your account number via e-mail, as we cannot guarantee your Internet connection is secure.

6. Why do the symbols show but no information is scrolling?
First check that the top left of the window says Active.

Make sure you still have a connection to the Internet. If you lose your connection to the Internet, you will not be able to receive quote data.

If you are accessing through a work network, make sure you have access through TCP socket 443. Check with your System Administrator to make sure you have access through port 443 to secure sites. If they need to restrict access, e-mail us and we can provide you with further information.

A connection issue may also be causing this problem. Please see question 5 for more information about switching settings.

If you continue to have trouble, please contact us.

7. When I click on the Scottrader link, nothing happens.
First check that your system meets the requirements necessary to access the Scottrader quote system. See System Requirements.

If your system meets the necessary requirements, make sure that you do not have any pop-up inhibiting software enabled. Many Internet Service Providers are now including pop-up inhibiting software. Some of these include America Online, EarthLink and MSN. This software is also available for download from the Internet. Pop-up inhibiters can block access to Scottrader. Pop-up inhibitors have to be disabled or have to be set to allow pop-ups for our site in order to access Scottrader. Also check to be sure Scottrader isn't popping up underneath other windows you may have open.

If the problem still exists, check that the Java settings are enabled on your browser:

Enable Java in Microsoft Windows Browsers

Internet Explorer 6.0 and 7.0

1. Click Tools on the toolbar.

• Click on Internet Options.
• Click on the Security tab at the top.
• Click on the Custom Level button at the bottom.
• Scroll down to Scripting of Java applets.
• Make sure that the radio button is set to ENABLE.
• Click OK.

2. Click the Advanced tab.

• Scroll down to Java (Sun).
• Use JRE should be checked.
• Click OK to complete the check for Java Settings in the Internet Options window.
• Close all browser windows and then open again to access.

3. Java may also need to be enabled in the add-on settings in Internet Explorer

• Click on Tools on the toolbar.
• Go to Manage Add-ons, then Enable or Disable Add-ons.
• Make sure that anything that has "Sun Microsystems" in the publisher column is enabled.
• If it says Disabled, left click on the name listed to the left of the Sun Microsystems item.
• Then below the name in the gray area at the bottom left of the Manage Add-ons page, put a dot in Enable, then click OK on the bottom right.
• You will be prompted, "For changes to take effect, you might need to restart Internet Explorer". Click OK.
• If you are logged in to Scottrade, log off and the close Internet Explorer by clicking on the X in the upper right hand corner of the screen.
• Launch Internet Explorer again, log in to your account and re-open Scottrader Streaming Quotes.

Firefox 3.0 and 3.5

• Click Tools on the menu bar.
• Click Options.
• Click the Content icon
• Near the top of the window, you will see a series of four check boxes. Make sure the one labeled Enable Java has a check next to it.
• Click OK at the bottom of the window.

Opera 9.23 to 10.0

• Click Tools on the menu bar.
• Click Preferences.
• Click the Advanced tab.
• On the left side of the window, click Content.
• Near the top of the window, you will see a series of five check boxes. Make sure the one labeled Enable Java has a check next to it.
• Click OK at the bottom of the window.

Enable Java on a Macintosh

Safari 3.x and higher

• Select Safari from the top menu
• Choose Preferences
• Choose Security
• Select the checkbox next to Enable Java
• Close the Preferences window.

Firefox 3.0 and 3.5

• Click Firefox on the menu bar.
• Click Preferences.
• Click the Content icon.
• Near the top of the window, you will see a series of four check boxes. Make sure the one labeled Enable Java has a check next to it.
• Close the Preferences window.

Opera 9.23 to 10.0

• Click Opera on the menu bar.
• Click on Preferences.
• Click on the Advanced tab.
• On the left side of the window, click Content.Near the top of the window, you will see a series of five check boxes. Make sure the one labeled Enable Java has a check next to it.
• Close the Preferences window.

8. I am only able to load the initial welcome page. How can I correct this?

If you are only able to load the initial welcome Scottrader page, but nothing loads after this, you will need to download the latest Java Runtime Environment (JRE). The Java Runtime Environment is what makes it possible to run Java with your Scottrader application. Scottrade recommends using the most recent version of Java available.

To download JRE, click the download available for your Operating System below:

Microsoft Windows

Install Java

Note: Your computer must remain connected to the Internet during the installation.

1. Click Here to download the Java Runtime Environment

2. After clicking on the download link, you will be brought to the Java web page that displays the Free Java Download button.

3. Click on the "Free Java Download" button.

4. The Web page will display a recommended version of Java. Below is an example, and the Update number may be different.

Recommended Version 6 Update 16 (filesize: ~7.1 MB)

Windows Vista, XP, 2000 and 2003 Server

1. Follow the prompts to install Java, agreeing with the license and selecting a typical install.

2. When you have successfully downloaded Java for Windows, you should see a task bar pop-up message indicating that Java (TM) Platform, Standard Edition has been installed:

View Graphic

You will then be prompted to verify your installation. Click on the Verify Installation button as shown below.

You will then receive a congratulations message upon completing the verification.

Macintosh

Use the Software Update feature (available on the Apple menu) to check that you have the most up-to-date version of Java for your Mac.

9. I am unable to retrieve a chart on a particular symbol.
Check that you have not selected more than the limit displayed at the top of the screen. Scottrader will allow you to have up to five charts running at the same time.

10. How does the Save Layout feature work?
The Save Layout feature is used to save all the items that you have open at one time to a database so that you can retrieve all saved screens the next time you log on to Scottrader. To save a layout, open all the windows that you would like to appear the next time you log in and click on the Save Layout button at the top. A window will appear saying your layout has been saved successfully. Click OK.

If your layout did not save, the problem may be the result of your firewall or router settings. To switch connection types, please see question 5 above.

11. How does the Market Movers feature work?
The Market Movers feature displays stocks that have reached the high or low for the day. Information that displays with a red background has reached the year low. Information that displays with a green background has reached the year high. The Market Movers feature is not available until 10 a.m. Eastern Time. Updates are not available during Extended Hours trading.

12. I am using a Macintosh. Are there any special setups I need to know about?
If you are using a Macintosh, you need to set up the system to Use Mac Menus. If you do not set this up, the menu on the Stock Lists button will immediately disappear. To enable this setting, click on the Settings button at the top and then check the box in front of this option.

Because Mac users are unable to right-click, double-click the symbol and drag it to the bottom right section of the Stock List screen to quickly access Time & Sales, Quick Quote, Option Chains, Charts or the to Delete a row. These features will appear with an explanation at the bottom left.

13. How do I retrieve quotes on options, indexes and mutual funds?
Certain symbols need special characters entered before the symbol in order to retrieve a quote.

• Options have to be entered with a dot in front of the symbol. For example: .CFH
• Indexes have to be entered with a dollar sign in front of the symbol. For example: $DJI
• Mutual Funds have to be entered with a carat in front of them. For example: ^JAGIX

14. I am using Cable or DSL and Scottrader will not load or gives a "Page Cannot be Displayed" message.

First, if you have a personal firewall installed, disable it and see if this corrects the problem. If this corrects the problem and you still want to use the firewall, you will need to check the firewall manual or contact the firewall supplier.

There are also routers that are used with Cable and DSL connections. These could need to be reset due to an outage or some other issue. Contact your Internet Service Provider or the router manufacturer for assistance.