Newsvine - customer

Are you a bad customer?

Jun 26 - Seeded by Levi

Source: moneycentral.msn.com

Fulfilling a paranoiac’s nightmare, many retailers, service providers and other companies today are deciding some of their customers simply aren’t worth the trouble.

business, money, consumer, customer, bad-service

Resolving Volatile Situations

Jun 22 - By ncolvin

In IT, and many other fields for that matter, we’ve all had experiences with difficult individuals.

business, service, angry, customer, upset, frustrated, resolution, client, diffuse, irate

The phone booth returns sans phone

Jun 19 - Seeded by newsguru

Source: usatoday.com

The phone booth returns — sans phone

technology, tech, phone, cell, superman, telephone, cellphone, customer

Customer Service Scripts & The Jungle Cruise

May 25 - Seeded by Kurt N

Source: krazydad.com

Lately, I’ve been on the receiving end of a lot of customer interaction scripts, you know, those little bits of canned dialog that people who represent large companies are required to say to you.

business, service, comcast, customer-service, customer, scripts, jungle-cruise

Start Thinking Community!

May 16 - Seeded by C. M. Peters

Source: thinkvitamin.com

"Why are businesses so frightened to hear what customers think? Communities are viewed with suspicion but they’re pure gold when it comes to customer relations."

business, tech, community, forum, customer, vitamin

Why is it Microsoft is still in business??? (Rant warning)

Apr 20 - By Daniel Lott, Service Computers

A recent server build has opened my eyes into the way that Microsoft operates on a daily basis. I called a prospective supplier & explained what I needed.

technology, microsoft, service, customer

The future of innovation | The rise of the creative consumer | Economist.com

Apr 14 - Seeded by Ulises Pabon

Source: economist.com

This article explores how customers are participating in the innovation process.

business, innovation, customer

China - 1.3Bil Customers?? Maybe not

Apr 10 - By chinala

Living in Shanghai you see and read many things from local and foriegn media about new products and large chinese and foriegn companies go for the big piece of the 1.3 billion chinese customers. This is a common misconception about China.

business, china, youth, shanghai, customer, billion, calvin, levis

4 Myths about Customer Value

Mar 25 - By R.G. Srinivasan

The purpose of business is to create and retain a customer.

business, value, customer

Spitzer: Gratis Sold Out Privacy of Millions

Mar 24 - Seeded by Market Machinist

Source: newyorkbusiness.com

Crain's NY Business (3/23)--New York state Attorney General Eliot Spitzer sued a Washington, D. C., Web site operator for allegedly selling personal information obtained from millions of consumers despite promises of confidentiality.

technology, business, internet, web, privacy, spam, e-mail, data, customer, data-privacy

Kissing Ass Takes Its Toll

Mar 18 - Seeded by Ailin Gwathren

Source: ananova.com

I have worked in various customer service and call centre jobs. I only broke down once after a particularly bad call, but I saw many peole break down a lot.

health, study, depression, customer-service, customer, well-being, call-centre, customer-support

Marriott VP: 'Engaging the customer in a changing market place'

Feb 10 - By Martin

Yesterday morning, two vice presidents of brand research from Marriott International presented on the topic of brand management; this to an intimate group of 35 brand managers throughout the Washington D.C. area.

business, tech, internet, web, marketing, branding, hotel, customer, marriott, market-place

Rogers Digital Cable Debacle

Feb 9 - By JackFace

I caved in a while ago, when the snowy cold weather hit the Toronto area in the fall and I was trapped indoors, and sprung for Rogers Digital Cable. The fine folks at Rogers have since been pulling cash from my credit card monthly to pay for this junk.

entertainment, canada, toronto, ontario, digital, cable, hdtv, service, customer

Call centers hear the good, the bad, and the ugly American

Jan 12 - Seeded by Abe Martin

Source: nynewsday.com

I already knew my tech support people have contempt for their customers, but not as much contempt as outsourcing companies have for their customers.

technology, india, customer, tech-support

Your Business Brickyard

Jan 4 - Seeded by Blake

Source: uxmag.com

Advice for the getting back to business and listening to the customer.

business, customer

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