TIER 2 CLIENT CARE ENGINEER - SAN FRANCISCO, CA

Introduction

As a member of the Client Care team you will be responsible for achieving and maintaining high levels of customer satisfaction by providing top-notch technical support for our customers.

Description

  • Responding to incoming customer requests via phone and email support.
  • Analyze, troubleshoot and resolve detailed technical issues.
  • Interact with engineering and other internal teams to escalate and resolve complex problems.
  • Develop and maintain an in-depth knowledge of Omniture SiteSearch and Publish.
  • Write and track customer software issues in the engineering bug base.
  • Participate in the creation of content for the support knowledge base.
  • Participate in rotation of after hours emergency support via pager.

    • Qualifications

  • Motivated, detail-oriented individual with excellent analytical skills.
  • Customer advocates who enjoy problem solving.
  • 2+ years experience working on HelpDesk or web-based technical support.
  • Solid knowledge of HTML. Hand-coding ability necessary.
  • Experience working with Perl, PHP, Javascript, and XML.
  • Comfortable working with UNIX, UNIX file system access, and with UNIX editing tools.
  • Excellent verbal and written communication skills required.

    • Contact Information

    If you would like to explore employment opportunities with Omniture, please apply online (below) or fax a current resume and salary requirements to 801-722-7001. Please reference "TIER 2 CLIENT CARE ENGINEER - SAN FRANCISCO, CA" on the cover sheet.

    .