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BUSINESS CONSULTANT/ANALYST (UTAH)
Introduction
Interaction: Internal & Clients (All Levels)
Reports to: VP of Best Practices Group
Levels: Junior, Mid-career, Senior
DESCRIPTION
Business Consultants work on the front lines with Omniture clients, helping them analyze data, highlight key insights and opportunities, and promote specific action to improve their online success. Consulting engagements vary in length from very short-term assignments to full- or part-time dedicated service to one client over a long period of time. In some cases one analyst will service multiple engagements simultaneously. This position includes all of the following aspects:
For consideration, submit cover letter and resume to jobs@omniture.com.
Reports to: VP of Best Practices Group
Levels: Junior, Mid-career, Senior
DESCRIPTION
Business Consultants work on the front lines with Omniture clients, helping them analyze data, highlight key insights and opportunities, and promote specific action to improve their online success. Consulting engagements vary in length from very short-term assignments to full- or part-time dedicated service to one client over a long period of time. In some cases one analyst will service multiple engagements simultaneously. This position includes all of the following aspects:
- In-depth knowledge of client website, business model, and online marketing strategy.
- Heavy interaction and support on the phone and sometimes in person with client employees all the way up to the VP level of Fortune 500 companies
- Expert in
- Data analysis
- Internet and online marketing
- Website analysis
- SiteCatalyst product expert
- Search engine optimization
- Online advertising and campaign management
- Email and affiliate marketing
- Project management
- Gather client business objectives
- Communicate constantly with customers throughout the contract lifecycle, escalating important issues where needed
- Maintain customer contact and daily status updates for all outstanding issues
- Manage customer expectations, keeping customers happy and expectations realistic
- Fully understand customer requests, document them, and assign appropriate resources
- Help customers expand their usage of SiteCatalyst, providing training and encouragement to try new things, explore new reports, et cetera
- Make sure customers know how to find all the answers they need, identifying needs for account customization and further implementation where applicable
- Ensure that customers are pleased with Omniture and receiving maximum return on their investment
- Ensure that every analytics contract is renewed
- Present actionable analysis and suggestions, provide project management while suggestions are being implemented, and measure quantifiable impacts before versus after
- Extensive knowledge of Microsoft Office, email, and how the Internet and websites work.
- Expert knowledge of Microsoft Excel
- Must be self-managed, responsive, and dedicated to customer support.
- Strong understanding of HTML and web protocols.
- Exceptional organizational, presentation, and communication skills – both verbal and written. (Writing samples helpful)
- Demonstrated ability to deal with change and be a team player.
- Bachelor’s degree
- Degree in marketing, ecommerce, or related field
- Masters degree or other advanced education
- Web development experience
- Demonstrated exceptional customer skills from previous employment
- Project management experience
- Consulting experience
- Web analytics experience
- Prior responsibility for website and ecommerce results for a large website
For consideration, submit cover letter and resume to jobs@omniture.com.
Contact Information
If you would like to explore employment opportunities with Omniture, please apply online (below) or fax a current resume and salary requirements to 801-722-7001. Please reference "BUSINESS CONSULTANT/ANALYST (UTAH)" on the cover sheet.
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