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TECHNICAL CONSULTANT - OREM UT
Introduction
Interaction: Internal & Clients (All Levels)
Reports to: Director of Implementation
Levels: Junior, Mid-career, Senior
DESCRIPTION
Technical Consultants customize Omniture code to each client’s exact business requirements and reporting needs, help each client implement code throughout their website, and perform quality checks to ensure that implementation has been completed thoroughly. Although not a programming position, it is certainly a very technical position with constant customer interaction. This position includes all of the following aspects:
RESPONSIBILITIES
REQUIREMENTS
SPECIAL CONSIDERATION GIVEN FOR
ABOUT OMNITURE
Omniture, Inc., headquartered in Orem, Utah, is the pioneer of next-generation online analytics technology that delivers the essential intelligence web commerce leaders and innovators that drive business decisions to increase ROI. Omniture’s SiteCatalyst is the most mature and comprehensive technology for web analytics, offering unprecedented scalability and flexibility combined with an intuitive user interface. Omniture is the only company in its market to offer a comprehensive view of activity on a company’s website, including historical (data warehouse) and real-time analysis and reporting. In addition, Omniture offers smart professional service teams, experienced in helping customers determine the questions they must ask in order to arrive at the answers they require. Proof of its world-class technology and outstanding team, Omniture has the highest level of retained and satisfied customers in the market, including eBay, AOL, Wal-Mart, Gannett, Microsoft, Oracle, Intel, Overstock.com, GM and Hewlett-Packard.
Check us out on the web at: http://www.omniture.com
Reports to: Director of Implementation
Levels: Junior, Mid-career, Senior
DESCRIPTION
Technical Consultants customize Omniture code to each client’s exact business requirements and reporting needs, help each client implement code throughout their website, and perform quality checks to ensure that implementation has been completed thoroughly. Although not a programming position, it is certainly a very technical position with constant customer interaction. This position includes all of the following aspects:
- In-depth knowledge of client website, business model, and online marketing strategy.
- Heavy interaction and support on the phone and sometimes in person with client employees all the way up to the VP level of Fortune 500 companies
- Expert in
- Internet and online marketing
- Website analysis
- JavaScript and other Internet technologies
- SiteCatalyst product expert
- Project management
- Technical writing
RESPONSIBILITIES
- Gather client business objectives using internal methodologies and tools
- Client implementation training
- Perform technical pre-assessment with client’s IT personnel and assist in development of the risk assessment.
- Write logic necessary within client software to generate required values for implementation of Omniture technology
- Coach clients throughout the implementation process
- Ensure that clients complete their implementations on schedule
- Document issues and best practices relating to specific platforms or configurations
- Communicate constantly with customers throughout the contract lifecycle, escalating important issues where needed
- Debug implementation problems, JavaScript errors, and product functionality
- Maintain customer contact and daily status updates for all outstanding issues
- Manage customer relationship to ensure that expectations are realistic and that the client is happy
- Coordinate with engineering department to ensure timely closure of quality issues
- Fully understand and document customer requests, and assign appropriate resources to resolve any issues
REQUIREMENTS
- Extensive knowledge of Microsoft Office, email, and how the Internet and websites work.
- Must be self-managed, responsive, and dedicated to customer support.
- Strong understanding of HTML and web protocols.
- Strong JavaScript skills
- Strong technical writing skills (writing samples helpful)
- Exceptional organizational, presentation, and communication skills – both verbal and written.
- Demonstrated ability to deal with change and be a team player.
- Bachelor’s degree
SPECIAL CONSIDERATION GIVEN FOR
- Strong client service experience, preferably with Fortune 500 companies
- Degree in information systems or related field
- Master’s degree or other advanced education
- Web development experience
- ERP or other software implementation experience
- Demonstrated exceptional customer skills from previous employment
- Project management experience
- Consulting experience
- Demonstrated programming skills (with samples) in languages such as Perl, C/C++, CGI, Java, ASP, VBScript, or PHP
ABOUT OMNITURE
Omniture, Inc., headquartered in Orem, Utah, is the pioneer of next-generation online analytics technology that delivers the essential intelligence web commerce leaders and innovators that drive business decisions to increase ROI. Omniture’s SiteCatalyst is the most mature and comprehensive technology for web analytics, offering unprecedented scalability and flexibility combined with an intuitive user interface. Omniture is the only company in its market to offer a comprehensive view of activity on a company’s website, including historical (data warehouse) and real-time analysis and reporting. In addition, Omniture offers smart professional service teams, experienced in helping customers determine the questions they must ask in order to arrive at the answers they require. Proof of its world-class technology and outstanding team, Omniture has the highest level of retained and satisfied customers in the market, including eBay, AOL, Wal-Mart, Gannett, Microsoft, Oracle, Intel, Overstock.com, GM and Hewlett-Packard.
Check us out on the web at: http://www.omniture.com
Contact Information
If you would like to explore employment opportunities with Omniture, please apply online (below) or fax a current resume and salary requirements to 801-722-7001. Please reference "TECHNICAL CONSULTANT - OREM UT" on the cover sheet.
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