Whatever It Takes to Answer Your Questions

Omniture is committed to making every customer successful—and just as dedicated to keeping SiteCatalyst™ the most robust, yet easiest-to-use solution on the market. Omniture also provides a full range of complementary client services that maximize this product's capabilities for your unique needs.

Omniture's Professional Services Group provides a variety of services:

Implementation
Before implementation begins, you meet with Omniture implementation engineers to ensure that your business objectives are fully understood. This dedicated team also guarantees that your SiteCatalyst implementation meets your needs without hassles or delays. Read more.

Day-to-Day Account Support
At Omniture, support means much more than just a call center. Omniture Account Support provides your company with a dedicated account manager to serve as your resource for long-term success. This contact works with you on issues ranging from implementation (adding page tags throughout your site) to training and ongoing technical support for SiteCatalyst.

The Omniture Best Practice Group
As seasoned e-business and SiteCatalyst experts, we know that even the most sophisticated organizations can be challenged by "analysis paralysis." Recurring questions that that keep many organizations from realizing the full potential of their Web analytics implementations include the following:

  • What should we measure?
  • How do we define success?
  • What metrics belong in dashboards?
  • What should we change and why?
  • Should we and can we A/B test?
  • And once we get the data, what should we do with it?

The Omniture Best Practices Group is a team of seasoned analytics experts experienced in every major online business, and can help you conquer these issues with customized education and knowledge share, hands-on analysis, lifecycle management, and innovative applications of best practices that maximize customer success and your return on investment (ROI). Read more.

Data Warehousing
Only Omniture provides Data Warehousing PLUS, delivering critical real-time reports and analyses and the advanced flexibility of a data warehouse. Read more.

Custom Development
Does your business have particularly unique Web site analytics needs? Let Omniture customize SiteCatalyst to meet your needs. Read more.

Omniture Professional Services
Omniture's Professional Services department includes experts in Web analytics that have been consulting on e-business and e-commerce strategies since the early days of the Internet. This group is fully qualified to assist you with increasing Web site performance and productivity. Each member of the team is a highly trained SiteCatalyst specialist who knows everything the product can do for your business and particularly how it can answer your unique questions.

With over sixty years of cumulative experience in the hosted Web analytics world and an average tenure of three years, Omniture's engineers have more years of personal experience than some analytics companies have years in business. This multilingual team has lived and worked in more than thirty countries and offers a well-rounded global perspective for the global enterprise.