This week's MoneySaving email: Sent 10 August 2011
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Martin's Quick Briefing  

Energy mis-selling & mis-billing. Get £100s back
New reclaim campaign. Take on energy companies' shoddy practices

It's time to tackle energy firms' shoddy behaviour. Ofgem fining British Gas and investigating EDF, Npower, Scottish Power & SSE is good, but doesn't help those who've lost out. So to get your money back here's our new Energy mis-selling reclaiming guide. The Ombudsman can award up to £5,000 compensation in extreme circumstances.

  • Been mis-sold or mis-billed? We've a full Mis-selling checklist incl:

    - Were you switched without giving permission?
    - Did they lower the direct debit to make it seem cheaper?
    - Did they not tell you how much you'd pay?
    - Have you reported a faulty meter and nothing's been done?
    - Have you given correct meter readings but still have a big bill?

    If you think you've not been treated fairly, you may be due money back.
  • Mis-sold energy? Get back £100sHow to get money back. You have 9mths after DISCOVERING a problem to complain - so even if it was a few years ago, and you just found out, you're OK.

    First complain direct to the company (free template letter). If it rejects, as is likely, the powerhouse move is go to the free independent Ombudsman service, which can adjudicate on your behalf.
  • "I got seven months' gas bill back". We've few success stories, as this is brand new, but here's one from an MSE team member: "Despite not applying to switch supplier, I received a letter from EDF saying 'sorry you're leaving'. It turned out our converted flats were sharing supply and my neighbours had switched, after three months I got back over £200 back - my gas bill for 7 months". Please report successes.
  • Cold caller signs have legal weight. If you don't want energy firms knocking, download this Free No Cold Callers sign. If displayed, the law now says they can't knock. If you want to cut your costs - very important now with all the price hikes - use the Cheap Gas & Electricity guide.

For full details, see the Guide: Energy Mis-selling. Other big reclaiming: Credit Card PPI, PPI, Council Tax, Bank Charges.

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Mantras

THE ONES NOT TO MISS

10 Aug 2011

Please forgive the email content being shorter & not quite as 'every I dotted' as normal. On safety advice, as MSE Towers is near a large London shopping centre, the team and I left at 3.30pm Tues and all worked virtually.

Last Chance. TWO YEAR 0% balance transfer
Closes Friday. Save £100s shifting existing debts to 0% for 24 mths with a 2.8% fee. Huge best buy

For those looking to cut existing debt costs, this is the final opportunity to grab the longest 0% balance transfer card by a mile (ever), as it closes to new customers on Friday. All cards require you to pass a credit check & you should always try to fully clear the debt or shift again before the 0% ends.

  • Longest ever balance transferTwo year 0% with 2.8% fee (£20 off over £3,000). Accepted new Barclaycard* Platinum cardholders can shift debts to it at 0% for 24mths with a one-off 2.8% fee. Plus, shift £3,000+ and you get a £20 fee refund. If you don't clear by the time the 0% ends, it jumps to 17.9% representative APR.

    The saving can be huge. Eg, someone with £2,500 debt repaying £100 a month pays £72 interest/fee by the time it's cleared, compared to £630 on an 18.9% card.
  • 20mths 0% if you've already got Barclaycard. As you can't switch to a card with the same brand, here are the alternatives (use our Which card's cheapest tool to decide). Transfer under £3,000 & new Halifax* cardholders get 20mths 0% with a 3% fee, next best Virgin's* 18mths 0% with a 2.7% fee, as is Natwest*/RBS* but with a 2.8% fee. If you don't clear before the 0% ends, rates jump to 16.9%, 18.9% or 16.6% representative APR respectively.
  • 0% for 15mths on NEW spending. Those cards are 0% for debts shifted to them. You usually pay the full APR on spending. If you need 0% on new spending, Tesco* & M&S;* give 0% for 15 mths with reward points. Don't borrow lightly, though & plan repayments to clear before the 0% ends or they're 16.9% & 15.9% representative APR.

Help & best-buys Guide: Best Balance Transfers (Official APR Examples). Related: 15 mths 0% Spending, 6.6% Loans

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Codes. M&S; 10% off (incl sale), Mothercare 15% off (non-sale). Join Crocs 25% off + free p&p;, SimplyBe & Yours Clothing 20% off, £5 off £75 airport duty free & more. See Deals Index: Discount Vouchers


Riot victims help: insurance and crisis loans. Find out what help is on hand if you've been affected by the disorder. If claiming on insurance, go quick, time limits are strict. See MSE News: Riot victims help


Freebies. Bacardi 275ml cocktail, snack almonds & more. Just grab coupons from their Facebook pages (pls be drinkaware). Plus free c.60p Angel Delight ice-cream mix. Deals Note: Hot Bargains

We're going to the zoo, zoo, zoo; got a 2for1 too, too, too
Cracking family deals on zoos across the UK. 2for1s, kids go free, £5 tickets and more

The holidays are here. If your kids are climbing the walls, why not take them to see some real little monkeys. As tickets can be costly, up to £18, our zoo-by-zoo deals guide covers over 20 UK zoos. Here are a few of the best offers.

  • Cheap zoo deals2for1s at London Zoo, Chester Zoo, Isle of Wight Zoo & more. For some of the big zoos, you can get 2for1s via National Rail's Days Out Guide scheme. To qualify, you need that day's train ticket, yet as tickets cost up to £18, even if not travelling by train, it's worth picking up a £2ish single even if you won't use it.
  • Kids free with grown-ups: Woburn, London, Bristol and 50 more. Buy two 'Goodness for Kids' items at Tesco, keep the receipt and get a kids go free voucher for over 50 Zoos & UK animal attractions. As 90p buys 2x fruit snack packs, it's a great deal for c.£14 tickets.
  • £15 ticket for £5 with Tesco rewards vouchers. Swap Tesco Clubcard points for reward vouchers and get zoo discounts worth three times more. Tesco rewards deals are valid at Blackpool Zoo, Colchester Zoo, Drusillas Park, Whipsnade Zoo and more.

See a zoo-by-zoo guide in the Deals Note: Cheap Zoos Related: Cheap Days Out, Free Museums, Summer Deals

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Cheapest ever mobile phone contract - £1 a month. You get 25 mins & 50 texts. Contract cancelable every 30 days. Full info in the Deals Note: Hot Bargains


Wholesale energy prices are DROPPING. Was it/is it wrong to fix? Energy companies are still hiking prices, but the price they pay is dropping. Is it worth locking in now if our prices may fall again? Read Martin's is fixing still the right move? blog. Top Cashback Comparison Site: Energyhelpline*


Watch ALL Premier League goals on your mobile FREE (was £30/yr). ESPN's Goal app shows goals mins after they're scored. Was £30 last season - free for 2011/12. See Deals Note: ESPN deals

Top student accounts 2011/12. New Guide
The big banks' new packages are out. We've graded them, from 0% overdrafts to free railcards

Banks salivate over new students, giving hot deals in the hope of bagging lucrative custom for life. Lots of prospective students have swamped us, asking which deal's best. So this week we launch our Student Bank Accounts 2011/12 guide. A UCAS offer letter is enough to open one. Here's a summary ...

  • Top student accountsBiggest GUARANTEED 0% overdraft. Sadly, most students need an overdraft, so for safety it's best to get the cheapest, biggest & longest possible. Yet some banks (eg, Halifax) shout about huge 0% deals, but they're only 'up to' amounts. Our top pick is the Co-operative Bank, which guarantees those accepted a 0% £1,400 overdraft in the first year, £1,700 in year two and £2,000 in year three (& four for longer courses).
  • Existing Natwest/RBS customers can get free railcard. If you've banked with Natwest & RBS since at least June, get its student account and it gives a free 16-25 (young person's) railcard for 3 years, worth £65 (cuts train fares by 1/3). The guaranteed overdraft is lower: £500 in term one, rising to £1,000 by term three then increasing to £1,500 by year three.
  • Never go beyond overdraft limits. Do that, and the charges are massive, up to £30 per transaction, which can cripple your finances. If desperate, speak to the bank and ask if it can extend your limit. Always remember an overdraft is a LOAN and must be repaid (its rate will jump once you graduate).
  • Students shouldn't spend more than they ...? With working people it's easy, don't spend more than you EARN. Yet parents extolling student offspring to budget often don't say what they shouldn't spend more than. Martin's rule is add up any student loan + grant + income from work + money from family, and that's a student's income. Do note this DOESN'T include any 0% overdraft cash.

Full info in the New Guide: Student Accounts 2011/12 Related: Graduate Accounts, Credit Rating, Student Loans 2012

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Forum Hottie

Morrisons 50% off bargains. 8 Coke cans £1.90, 6 Cornettos £1.10. Plus 80 PG Tips £1.34, 7 Hula Hoop packets 79p & more. Forumites love it. See the Deals Note: Hot Bargains


Free £125 – best buy bank account just got better
Get £100 cash & £25 Amazon vch with year's 0% overdraft and 5% in-credit interest on 1st £2,500

Great financial deal for those it by switching to Santander* via this moneysup link, but it has lowest rated customer service. Alternatively, earn £23,500+, First Direct* is top customer service and gives £125 but no in-credit interest. Updated Guide: Best Bank Accounts

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Forum Hottie

Wilkinsons up to 75% off toy sale. Bargains incl 75p Disney beach ball, £1.20 water squirter and £2.50 drum set. Huge with forumites, it's online & in store. See Deals Note: High St Sales


TWO free Thorpe Park tickets (RRP £80). Collect 7 tokens from The Sun. Valid in autumn, though you need to be flexible. Full info in the Deals List: Cheap Thorpe Park Related: All Theme Park Discounts


£150 men's fashion lucky dip £35 with code. People Tree's now selling fairtrade lucky dip bags for blokes, with 4 items it says are worth £150 for £40, incl del - code makes it £35. Deals Note: People Tree Vouchers

Free travel 'Little Lifesaver' personalised guide - summer 2011
Print it and take with you - info on which plastic to spend on | flight rights | store crucial info
To find which plastic is cheapest to spend on, or your rights if flights are cancelled, can be difficult overseas with no web access. So we've updated our free wallet-sized print-out which includes this info. You just print, fold and fit in your purse. It also has space to store key info such as passport numbers and more. Here are more key travel tips.

  • Free Little Lifesaver printable travel guideCheck plastic charges. Using the wrong card abroad can cost £100s. While our Overseas Card Checker tool lets you check which plastic is best, the mini-guide has a quick version you can scan. Better still, take the top cards with you - see our Cheap Travel Money guide.
  • Ensure you've a valid EHIC. Knowledge is a supplement, not substitute for protection. If you're going to Europe check you've a VALID EHIC card which gives you treatment in state-run EU hospitals at same price of a local (if free for them, free for you).
  • Annual travel insurance £17. Wherever in the world you're going, ensure you've adequate travel insurance. A basic year's cover (oft worth it for 2+ trips) starts at £17 for Europe* for one, rising to £42 worldwide family cover* (these links go to Moneysup comparison site as it's cheaper than buying direct from insurers). For more help & best 'value' policies see the Cheap Travel Insurance guide.

Updated guide: Little Lifesaver Printable Travel Guide Related: Cheap Flights, Cheap Hotels Other Free Print Outs: No Cold Callers Sign (energy sales people MUST obey) and wallet-sized Consumer Rights, Travel and Money Mantras guides

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Free £51 Disneyland Paris ticket with £25+ ferry ticket. Just book a P&O; car trip by 29 Sept for travel before 31 Mar '12 (some tickets more than £25). See the Deals Note: Cheap Days Out


Forum Hottie

£15 school uniforms at Tesco - coat, trousers/skirt & 3 polos. In-store & online until 14 Aug - usually up to £38. See the Deals Note Cheap School Uniforms


FREE Place in the Sun Live Birmingham tickets (face value £12). At the NEC from 30 Sep to 2 Oct - register online to get free tickets for any day. See the Deals Note: Cheap Days Out


When Martin met Mark… (MSE meets the Treasury Minister). On bank charges, savings rates, debt help provision and much more. See Interview Transcript

Restaurant Vouchers

Discount Vouchers

Top Deals

Strada 2for1 Kids swim free with grown-up ticket Odeon 50% off for O2 users
Cafe Rouge 2for1 M&S; 10% off Aquafresh free toothpaste
ASK 2for1 for £1 Mothercare 15% off B&Q; £1 camping accessories
Toby Carvery 2for1 brekkie Crocs 25% off + free p&p; Ikea free £12 duvet with £3 mag
Pizza Hut Del £10 off £25 Yours Clothing 20% off Free £8 personalised photo mug
All Restaurant Vouchers All Discount Vouchers More Deals
 

Big & Easy Ways To Save
Quick links or click the titles for full pros, cons, alternatives & more savings

See all official APR examples

MORE MONEYSAVING

   
Cheap Flight Sales

CHEAP FLIGHT SALES ALERT:
Airline: Flybe Price: From £25 each way. Ends: Ongoing
Our pick this week is Flybe: flights from Southampton to Guernsey can be had for £38 each way including some taxes and charges. To find them quickly use the FlightChecker on a £50 max search. Extra charges warning: Avoid payment and check-in charges, see the Budget Airline Fee Fighting guide. Related: Cheap Flights, Cheap Hotels, Spending Abroad, Cheap Currency, Travel Insurance.

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MajorcaGreat 'MoneySaving city guides, #5: Milan' Hunt
We're continuing our series this week with the romantic Italian city of Milan. Please give us your MoneySaving tips for holidaymakers. Add your ideas/read other people's: Great 'MoneySaving city guides, #5: Milan' Hunt Past Great Hunts: View all

   
Money Moral Dilemma

Real Life MONEY MORAL DILEMMA:
Should I pay off my girlfriend's debts?

This week's MoneySaver who wants advice asks...
I've been dating a girl for eight months now whose debt problems are so bad she hasn't opened her post for months. She hasn't told anyone else about it. I've been helping her sort out her statements and enrol in a debt management plan. She earns a modest salary and her level of debt means she's going to have very little personal spending money for at least four years. I earn a lot of money and have always lived a modest lifestyle and never been in debt. I've more than enough savings to pay off her £16,000 debt. I really like her and would love to take her stress away but is it the right thing to do? Enter the Money Moral Maze: Should I pay off her debts? Previous MMDs: View All Suggest: A Money Moral Dilemma

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Great 'MoneySaving holiday guides, #4: Amsterdam' Hunt Result
Last week we asked MoneySavers what their top tips were to enjoy Amsterdam on the cheap. There were some great suggestions, including all-in tickets, book in advance and free-ish boat rides.


Book giveaway RESULT. Help them beat the booze. 50 copies blagged for MoneySavers. Find out if you got one

   

Quick Forum Tips

Andrea's

 

 

   
Top pick! 82p 4pck Cadbury Flakes, Crunchies etc were £1.65 at Tesco Carefree sample
£1.99 single duvet set at Ikea. Bed time Avocado recipes booklet
2for1 for 1p on 100s of items at Holland & Barrett. Top deal Things for kids to do on hols
Lego police figure & van £2.39/£8.49 at Amazon. Slick brick deal Folk music album download
Debt Free Wannabe chat of the week: What's not worth scrimping on?
Competitions thread of the week: £100 organic food hamper
Old Style (Thrift) Board thread of the week: So OS it's sad?
More Tips: Tips, Tricks & Treats Full List: Freebies Repository
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Martin's Stuff

Cheap Travel Cash

Latest Blogs
Wholesale energy prices are DROPPING.Was/is fixing wrong?
Tackling Treasury Minister Mark Hoban on bank charges, savings, mortgages & more
A 'cut the baby in half' decision – their life, but my choice
Appearances This Week: Wed 10th - Tues 16th August

Lorraine, ITV1, Thurs, between 8.30 & 9.30am. Real Deals.

Daybreak, ITV1, Fri, between 7 & 8.30am. Subject tbc.

UK's Best Currency Rates
£100 will buy you:
Best Worst
Euro Flag 114.35 103.54
US Flag $ 162.55 147.27
Turkish Flag TL 282.37 256.37
Rates correct at 1pm Tues
Find all top currency rates
Compare travel cash
Find Martin on facebook! Martin's Facebook Page All Martin's Appearances Cheap Travel Money Guide
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Board Of The Week

BOARD OF THE WEEK:
Weddings & Anniversaries

This board is full of ideas from getting cheap anniversary presents to organising a budget wedding. Recent discussions incl daytime wedding?, UK honeymoon & cheap Yorkshire catering. Related: Cheap Weddings

 

Question Of The Week

MoneySaving Polls

Q. Are overpayments on my mortgage covered by the FSA £85K protection limit? I have inherited £100K and am able to reduce my mortgage to a "nominal one pound".  If I put the rest of it in a savings account/ISA will it be covered by the FSA £85k protection? Matt

MSE Sunny's A. If you are referring to an offset mortgage where your savings are offset against your mortgage to cut the interest, the answer is yes, the amount offset will be covered by the Financial Services Compensation Scheme up to the value of £85,000. If you have more than this to save, you should put the money into a different institution.

However, if you're referring to overpayments to reduce the size of your mortgage then this money has gone to the mortgage provider. So the savings don't actually exist any more, you just have less debt, so it's not an issue.

For more information, see Safe Savings and Should I Pay Off Mortgage? guides.

This week's poll:

When will UK interest rates start to rise?

Last week's poll result:

How honest do you think people are?

Asked what you think would happen if you left your wallet in a busy train station, over 60% thought it would be taken, while just over 20% have a little more faith and think it would be handed in.

Only 5% reckoned it would still be there, money and all, and 7% think it'd be there but without the cash.

Suggest a question of the week (big general issues not personal q's pls) See Full Results
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Game Of The Week

Archna's FREE GAME OF THE WEEK:
Jewelanche

 

A tribute to the clean-up crews

That's all for this week, but before we go ... Normally we finish the email with a little funny link. This week, we wanted to dedicate this space to say thanks to all who showed true community spirit to clean up the post-riot destruction. Riot clean-up crews pics

We hope you save some money,

Martin & the MSE team

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