There’s no need to pay £100s for breakdown cover. Know where to look and you can often get a basic AA policy for about a tenner, or full service cover for under £40.
This is a step by step guide to the latest tricks, deals and best buy roadside recovery policies that should slash your costs, but still leave you protected.
Step by step guide
How much cover do you need?
The days of mutual motoring clubs are long gone - these days, roadside recovery policies are big business. So forget loyalty and focus on getting the top deal. Start by asking yourself these key questions:
How likely is it your car will break down?
It’s important to work out why you’re getting a policy. If you’ve a modern reliable car, then you only need cover as an emergency back up plan.
If your car's older or has a history of breakdowns, you'll need to consider a more comprehensive policy – and should look at how much repair work will be done.
What do you want included?
Basic cover only. Though it varies by provider, basic cover generally means your car will be fixed at the roadside if you break down, or towed to a local garage if it isn't immediately fixable. However, it won't usually cover you if you break down at or near your home (eg. within 1/4 mile of your home address).
Home start. Added to basic cover, this does what it says on the tin - they'll come and fix your car if it won't start at home. If your car tends to be unreliable in winter, it may be worth opting for a policy that includes this.
Onward travel. If your car's kept in a garage for repairs, this generally means you'll get a hire car for up to three days, plus a night's accommodation. It also covers costs if you need to continue by public transport. Always check the cover limits before you splurge - they'll usually cover up to about £150 per person, so no going home by helicopter.
Where do you want it to cover?
Think about how often you'll go abroad with your car. If you're planning to go regularly, it's worth taking out a policy that includes Europe cover.
However, if you're only going for a few days, it can be worth going for a cheap UK policy and just upgrading your policy to cover Europe when you need it.
However, be warned - the cost of doing this varies by provider and policy. If you know you're going to need short-term cover, always ask how much it'll be to add it before you take out the policy. If the year's UK policy and short-term Europe upgrade will come to more than £58, it's cheaper to get a full Europe policy (see below).
Consider haggling with your existing provider?
Try to haggle down your existing policy provider to see if you can get it for less. It's well worth a shot. Yet, when it comes to haggling, don't think it need be in backstreet bazaars.
In mature industries companies grow by tempting customers from other firms, not by grabbing customers new to that market (eg, most drivers have breakdown). So retaining custom is key, thus if your firm won't offer a hot deal:
Tell it you'll leave unless it gives you a better deal.
Do this, and you're usually put through to the disconnections department, internally often known as customer retentions, as its job is to keep you, and it has far more deal-making discretion.
If you're worried it'll call your bluff and cut you off, an easy get-out clause is to say: "I'll call back after confirming with the wife/boyfriend/son/dog/parrot." Though if you don't get the deal you want, consider ditching and switching.
Haggling success rates are high. These results were from a poll we took in June 2011:
Haggling success with breakdown Cover | |||
---|---|---|---|
Provider | No of responses | Success | Fail |
AA breakdown |
362 | 73% | 27% |
RAC |
192 | 59% | 41% |
Green Flag |
99 | 38% | 62% |
Other |
83 | 49% | 51% |
While haggling is good, cashback can be better so check the rest of this guide too. Plus, see our full Haggling Poll result and How To Haggle guide for more tips.
Which type of policy is best for you?
There are two types of breakdown cover and it's important to understand which you're getting.
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Automatic Service. With this, you simply call when you break down and they send their patrols (or sometimes sub-contracted ones) to sort it. Breakdown heavyweights RAC and AA both work this way.
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Pay and Claim. This is the one many haven't heard of. When there's a problem, they send a local recovery firm either chosen by you or them, rather than their own patrols.
You then pay for the repairs (let them know if you want to pay by card so they can ensure the patrol takes it), and send receipts to claim it back later - it's effectively an insurance scheme.
Automatic service companies are more convenient, yet pay and claims can be cheaper. In terms of the call out time, there's little difference as this depends far more on the specific company than the policy type.
Before going for pay and claim, ask yourself:
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How often will you use it?
If your car's in need of constant attention, it's probably best to get an autoservice policy to save hassle. Yet if you've a reliable car, breakdown cover's really an insurance policy against a worst case scenario, so pay and claim is just a one-off back up plan.
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Will you send in your receipts?
What drives (sorry) many round the bend with pay and claim is that it's easy to forget to send the receipts to reclaim the cash. In fact, this is what allows the policies to be cheap - it means the companies pay out less. So if you're the forgetful type, or simply wouldn't bother, pay and claims are best avoided.
The Best Buys
Once you've decided which type of cover you need, use these best buys to help find the cheapest policy. There's a goldmine of cheap policies out there - all of these best buys, including the European cover, are under £60.
Cheapest Basic Cover:
Before signing up, always check the full policy terms for personal suitability
AA basic cover £10.81 after cashback
Cheapest AA cover using cashback, scheduled to end midnight Sun 6 Nov
Important update: Forumers have reported problems with AA cashback not tracking correctly via Quidco. We've contacted Quidco and will post any updates here. Don't forget, cashback is never 100% guaranteed, see the Cashback Safety Rules.
What's the deal?
Get £19.19 cashback when you sign up for AA breakdown cover under £75 via a special cashback website, effectively making it £10.81 for its £30 basic policy.
How do I get it?
Rather than signing up to the AA direct, sign up for its £30 policy via Topcashback*. Assuming the cashback tracks successfully, it'll then be credited to your cashback account for you to withdraw, though be patient as this can take a while. The offer's only valid if you pay for the full policy upfront (rather than by monthly payments).
It's important to note cashback's never guaranteed - see below for a full explanation. Alternatively, Quidco* pays £19 when you sign up for AA breakdown cover that's up to £75.99. Do note that Quidco takes the first £5 earned each year.
New to cashback sites - read this. Cashback sites list retailers and product providers, and get paid if you click through them. Importantly, they then give some or all of this cash to you.
If you've never done it before, its important you read the Top Cashback Sites guide before continuing. While there shouldn't be a problem with these deals, you need to understand the payout's never 100% guaranteed - if there's a dispute with the retailer and the cashback site doesn't get paid, you usually don't either, so you may end up paying full price; always bear this in mind. Though with breakdown cover, usually problems are rare.
Quick Stats:
- What's included? basic vehicle cover irrespective of driver, car must be under 10 years old.
- Deal: £10.81 AA cover after cashback
- Avg call out time: 30 mins
- Contract length: 1 year
- Euro cover upgrade: No upgrade on basic policy
RAC basic cover £24.94 after cashback
Cheapest RAC cover using cashback sites
What's the deal?
Sign up to the RAC's £29.99 basic breakdown cover via a specialist cashback website and you can get £5.05 cashback when you sign up for cover that's up to £50, effectively making its basic policy £24.94.
How do I get it?
Register with cashback site Topcashback*, then sign up for the RAC's basic vehicle cover via the Topcashback site. The cashback offer's only valid if you sign up and pay for the full policy upfront (rather than by monthly payments).
If the cashback tracks successfully, it'll then be credited to your Topcashback account for you to withdraw, though be patient as this can take a while. It's important to note cashback's never guaranteed - see below for a full explanation.
Alternatively, Quidco* pays £5. Do note Quidco takes the first £5 earned each year.
New to cashback sites - read this. Cashback sites list retailers and product providers, and get paid if you click through them. Importantly, they then give some or all of this cash to you.
If you've never done it before, its important you read the Top Cashback Sites guide before continuing. While there shouldn't be a problem with these deals, you need to understand the payout's never 100% guaranteed - if there's a dispute with the retailer and the cashback site doesn't get paid, you usually don't either, so you may end up paying full price; always bear this in mind. Though with breakdown cover, usually problems are rare.
Quick Stats:
- What's included? Basic cover for one vehicle under 10 years old
- Deal £24.94 RAC cover after cashback
- Avg call out time: 40 mins
- Contract length: 1 year
- Euro cover upgrade: With personal cover only, price varies
Cheap RAC cover using Tesco Clubcard points
Cheapest non-cashback deal if you've got vouchers
What's the deal? If you're a Tesco shopper, hoard your Clubcard points and you can get ultra cheap breakdown cover.
How does it work? Spend Tesco Clubcard vouchers on goods or services listed in its Deals brochure and you get back up to four times their face value.
One of the deals offered is an RAC roadside recovery policy, meaning you can sometimes get it at about a third of the cost.
Which policies can I get? Not all the usual packages are available, so see the table below for the range on offer. For more info read Loyalty Points Boosting.
Quick Stats:
- What's included? Varies (see table below)
- Deal: Cheaper RAC personal cover via Tesco pts
- Avg call out time: 40 mins
- Contract length: 1 year
- Euro cover upgrade: Varies
Name |
Cover Details |
Who |
High St Price |
RAC Online Price |
Clubcard Cost (1) |
---|---|---|---|---|---|
RAC Roadside (2) |
Basic assistance |
Single |
£53.50 |
£38.50 |
£18 |
Joint |
£85.50 |
£62 |
£26 |
||
Family |
£136.50 |
£119 |
£47 |
||
RAC Roadside At Home |
Basic assistance at home or within 1/4 mile of your home |
Single |
£144.50 |
£95 |
£36 |
Joint |
£186.50 |
£108 |
£44 |
||
Family |
£241.50 |
£164 |
£65 |
||
RAC Roadside / Recovery (2) |
Basic assistance plus onward travel for passengers |
Single |
£103 |
£74 |
£32 |
Joint |
£135 |
£99 |
£40 |
||
Family |
£186 |
£155 |
£62 |
||
RAC Roadside / Recovery & Onward Travel (2) |
Basic assistance, onward travel including flight, replacement car |
Single |
£144.50 |
£105 |
£45 |
Joint |
£176.50 |
£130 |
£52 |
||
Family |
£227.50 |
£186 |
£75 |
||
RAC Roadside / Recovery / At Home |
Basic assist., onward travel, breakdown assistance at home or within 1/4 mile |
Single |
£144.50 |
£95 |
£48 |
Joint |
£186.50 |
£108 |
£58 |
||
Family |
£241.50 |
£164 |
£80 |
||
RAC Roadside/Recovery/At Home/Onward Travel |
Basic assist., onward travel inc. flight, home breakdown assist., replacement car, overnight accomodation |
Single |
£183.50 |
£134 |
£60 |
Joint |
£225.50 |
£162 |
£70 |
||
Family |
£280.50 |
£218 |
£90 |
||
(1) This relates to the high street price, eg, a £1 voucher's worth up to £3 for buying an RAC high street package. (2) Doesn't include home breakdown. Note: prices updated from RAC & Tesco websites as of 2 Aug 2011. Packages offered can change, always double check. |
Green Insurance £16 basic cover with code
Cheapest standard, no-strings basic cover for cars up to 5 yrs - 10% off until 1 Feb 2012
Eco friendly provider Green Insurance* offers basic roadside cover for £17.80. However, use the code 'EXPERT' to get a further 10% off when you buy online, taking this down to £16.02 (you'll need to enter the code via the link above to get it). The offer's scheduled to end on 1 February 2012.
It's for cars that are five years and younger and breakdowns further than a mile from your house. It includes an hour's roadside labour, after which your car will be towed to the nearest garage.
Green Insurance is a relative newcomer in comparison to the big breakdown providers so we have limited feedback on this - please let us know how you've got on in the forum discussion.
If you want a company with more of a long-standing reputation, the next cheapest is likely to be the RAC*'s basic cover, £28 at full price (see deals above).
Quick Stats:
- What's included? Basic cover, vehicle-based (covers any driver).
- Deal: £16.02 cover for cars 5 yrs & younger
- Avg call out time: 40 mins, £10 refund after 1 hr.
- Contract length: 1 year
- Euro cover upgrade: Temp from £20
Cheapest Full Cover:
Before signing up, always check the full policy terms for personal suitability
AutoAid £38 full cover for you & spouse
Cheapest full cover pay 'n' claim for couples
Little-known company AutoAid is our overall top pick. This is a pay and reclaim policy, meaning it works very differently to the more traditional AA and RAC cover (see full ' Pay and reclaim' info).
This UK-only provider's a subsidiary of large insurer Boncaster, which also runs AutoNational's breakdown recovery.
Considering what's included, nothing really comes close for price unless you've a stockpile of Tesco Clubcard vouchers (see above):
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It insures the person, not the car. This means vehicle age, mileage and reliability are irrelevant, plus caravans and trailers are included.
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Free cover for a spouse. You'll also get free cover for a spouse or certificated civil partner. Sadly, this doesn't apply if you're just co-habiting.
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Onward transport. Most budget policies only fix the car at the roadside or tow to a garage. With AutoAid you'll get transport to your destination for up to six people in total, including the driver.
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Home breakdown cover, limited to £65. It pays for labour and recovery, but not parts.
AutoAid's stated average call out time is 40 minutes, so it's roughly on a par with others. What's more, it pays back claims within 14 days. It's now been our top pick for a few years and MoneySavers who use it almost universally report good feedback - add your experiences. One forumer reports:
Recovery was quick and payout from claim equally so ... A great service at a fraction of the cost of the 'big boys'.
A couple wanting roadside assistance, cover at home and national recovery from the AA would normally pay over £100 - yet AutoAid provides the same for just £38 a year.
Quick Stats:
- What's included? Home cover, onward transport, free cover for a spouse. Covers the individual.
- Deal: £38 full cover
- Avg call out time: 40 mins
- Contract length: 1 year
- Euro cover upgrade: Temp from £10/day
Green Insurance £26 full cover with code
Cheapest full autoservice cover for cars up to 5yrs - 10% off scheduled to end 1 Feb 2012
While cheaper than AutoAid, this full service policy only covers a specific car that's five years and younger, and AutoAid provides cover for two people.
It's usually £28.80, but you can use the code 'EXPERT' to get a further 10% off when you buy online, taking this down to £25.92 (you'll need to enter the code via this Green Insurance* link to get it). It's scheduled to end on 1 February 2012.
We also have less feedback on it, so we can't vouch for its reliability - let us know your experiences in the forum discussion.
Green Insurance's Green Assist Recovery policy is only for cars five years or less. Its policy is vehicle-based, so it'll cover any driver. It includes home start and roadside repairs, plus onward recovery for you and passengers.
Quick Stats:
- What's included? Roadside repairs, home start, onward recovery. Vehicle-based (covers any driver)
- Deal: £25.92 full cover
- Avg call out time: 40 mins, £10 refund after 1hr
- Contract length: 1 year
- Euro cover upgrade: Temp from £20
First Call £32 full cover
Cheapest full cover for any car
Next is First Call's £32 policy, including roadside assistance and repairs, home start, and onward travel. It's also valid for cars of any age, though it may ask for proof of service history.
Watch out though - its £40 home start excess means you pay the first £40 of any repairs within a mile of home.
For cover without the excess, it also has a UK Breakdown policy for £42.50. First Call's cover is vehicle-specific, so it covers anyone driving the vehicle that's named on the policy. It's worth noting First Call's feedback is patchy, please let us know how you get on in the forum discussion.
Quick Stats:
- What's included? Roadside repairs, home start (£40 excess), onward travel. Vehicle-based cover.
- Deal: £32 / £42.50 full cover
- Avg call out time: 1hr
- Contract length: 1 year
- Euro cover upgrade: No temp upgrades possible
Cheapest Europe Cover:
Before signing up, always check the full policy terms for personal suitability
Green Insurance £53 full cover plus Europe with code
Cheapest full cover inc. Europe for cars under 11 years old - 10% off until 1 Feb 2012
Usually £58.85, Green Insurance*'s Euro Recovery policy includes roadside repair, onward recovery, home start, and up to 60 days of cover in Europe over the policy (max 31 days cover per trip).
However, you can use the code 'EXPERT' to get a further 10% off when you buy online, taking this down to £52.97 (you'll need to enter the code via the link above to get it). It's scheduled to end on 1 Feb 2012.
It covers cars aged up to 10 years old at this price, though watch out as it jumps to £99.85 at full price if your car is 11 years old or more. If this applies to you, see below for a cheaper alternative.
Quick Stats:
- What's included? 60 days Euro roadside repairs, and much more. Vehicle-based cover
- Deal: £52.97 full cover inc. Europe
- Avg call out time: 40 mins, £10 refund after 1hr
- Contract length: 1 year
- Euro cover upgrade: N/A
Quoteline Direct £59 full cover plus Europe
Cheapest full cover including Europe for cars under 16
Unlike the above deal, Quoteline Direct*'s £59 policy is particularly good if you've got a car that's over 10 years old (though it only covers cars under 16).
It includes roadside repairs, home start, onward recovery, and more. Its vehicle-based policy covers any insured driver of the car, and allows up to 60 days abroad per year, for up to 31 days per trip.
Quick Stats:
- What's included? 60 days Euro roadside repairs, and much more. Vehicle-based cover
- Deal: £59 full cover inc. Europe
- Avg call out time: 45 mins
- Contract length: 1 year
- Euro cover upgrade: N/A
One-off and specialist policies
If you're looking for one-off or specialist policies, price comparison site Moneysupermarket* allows you to compare roadside recovery tariffs.
It misses some of the best deals above so it doesn't always get the very cheapest, yet if you've specific needs it can quickly find a competitive quote.
How safe are these policies?
Nobody can predict the future - even the most reliable companies can fall into bad times. As with any purchase, it's important to consider if you've any protection should the company go bust.
We've checked with the Financial Services Compensation Scheme (FSCS) and, sadly, you wouldn't be protected on breakdown cover if the worst happened. With this in mind, remember that shelling out less means you've less to lose.
What happens if the breakdown company damages my car?
Whilst this is unlikely, it's still worth knowing the score. If your car's taken away, you'll usually be given a document to sign when it's returned to you.
If you think the car's been damaged by the recovery company, refuse to sign the document and report the issue to the recovery company. It's crucial to do this as soon as you can, even if you're still at the roadside.
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Get as much evidence of the damage as possible. Take photos - even a decent camera phone can be handy for this if there's no alternative - and write a report of what happened asap.
Take notes as fully as you can, including the name of the recovery firm, times and dates. Then contact the firm to find out how they plan to rectify it. What if they don't repair the damage? If you aren't happy with the way they've dealt with the incident, it's time to submit a written complaint. The formal procedure for this will be set out in your policy terms and conditions. You will have been sent a copy of this after you took out the policy, but if you can't find it, just ask them for another copy.
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If they still don't resolve it ... Go to the Financial Ombudsman Service (FOS). This independent service settles disputes between consumers and businesses, without costing you a penny. You need to leave 8 weeks between registering your complaint with the company and going to the FOS. See the Financial Rights guide for full info.