Monarch delays & Compensations. Listed flight...

[Mark2spark]

Known flights that Monarch have agreed compensation on:
ZB227 PMI - LGW 07/10/12 This was my flight
ZB3566 LUTON - FIUMICINO 07/10/12 (455 & 457)
MON6072 Gatwick - Grenoble 22/12/12 (post 734)
MON6073 Grenoble - LGW 29/12/12 (877 & 898)
ZB 336 Calgary - Gatwick, 05/04/08 (post 861)
ZB685 Sharm El Sheikh to Manchester 12/05/2012 (873)
ZB812 Luton - Bodrum 31/05/12 (942)
ZB718 Gatwick - Larnaca 02/05/12 (958)
4279 Sharm - LGW No dates (974)
13 Sep 12 Link to post claiming success
May 2011 Man - Florida Link to post claiming success
ZB648 Manchester - Larnaca 13/09/12 (1033)
MON1829 Corfu - Manchester 13/09/10(1103)
ZB970 Birmingham - Malaga 22/08/12 (1123)
MON1860 Manchester - Marsa Alam 19/08/09 (1225)
ZB521 Antalya-Manchester 01/06/12 (1283)
ZB 284 LGW - TFS 08/04/12 (1332)
MON4952 Manchester - Sharm el Sheikh 11/11/10 (6140 main thread)
ZB 647 Larnaca - Man 03/09/12 (1342)

Flights denied for EC's
Mon3693 20/9/2011 Mombasa-Gatwick ruptured start duct in the number one engine (599)
MON2693 Mombasa - Gatwick 09/11/10 Fuselage damage on incoming flight Knock on EC (664)
ZB743 Malaga - Gatwick 7/10/12 - No2 C-duct engine fault and fan cowl delaminated. Replacement from Memphis. (510)
ZB655 Malaga -Manchester 4/11/12 Nose landing gear fault (416)
ZB743 Malaga - Gatwick 14/7/12 - Nose landing gear fault (510)
ZB743 Malaga - Gatwick - 14/07/12 Cracked windscreen Different reason to above flight! (948)
ZB743 Malaga -Gatwick 15/07/12 Engine prob on previous flight (492)
ZB743 Malaga - Gatwick 28/7/12 - Air bleed leak on previous flight with crew out of hours Knock on EC (510)
ZB685 Sharm El Sheikh - Manchester 29/09/12 Wing flap hinge pin sheared off (489)
ZB685 SSH - MAN 12/05/12 (633)
ZB684 MAN - SSH 05/05/12 (633)
MON1484 Gatwick-Dalaman 17/09/12 Wet lease recall & First officer called in sick (454)
ZB248 LGW - Sharm 14/01/12 Cracked Windscreen link
ZB248 Gatwick -Sharm El Sheik 8/4/12 Cracked windscreen needed replacing (429)
ZB249 Sharm - Gatwick 08/04/12 Cracked windscreen (502)
MON5028 Manchester to Zakynthos 31/05/12 Cracked windscreen (522)
MON329, LGW - Sanford 8/05/10 Cracked windscreen (555)
ZB7293 Dubrovnik - Gatwick 14/07/12 Cracked windscreen (737)
ZB737 Malaga - Gatwick on 14/07/12 Cracked windscreen (721) Note same day same airport different flight number above (Malaga)
ZB736 Gatwick - Malaga 14/07/12 Cracked windscreen (912)
ZB264 Gatwick - Alicante 16/07/11 Cracked windscreen (807)
ZB473 Sharm el Sheik to Birmingham 31/01/13 Cracked windscreen (1139)
ZB742 Gatwick - Malaga 07/10/12 Engine duct fault, replacement shipped from Tennessee (369)
ZB742 LGW - Malaga 19/09/12 Door trim fault (900)
ZB252 Gatwick - Alicante 2/06/12 Steering and brakes tech issue on previous flight and crew out of hours so plane in Egypt overnight Knock on EC (378)
ZB581 Faro - Manchester 3/11/12 Previous flight tech issue, divert to Dalaman (458 & 512)
ZB959 PMI - BHX 03&04/07/12 hydraulic pipe failure
ZB216 LGW - Faro 10/06/12 Fuselage damage Link to post
ZB217 Faro - Gatwick 20/08/12 Previous flight emergency floor lights Knock on EC (526)
ZB534 Manchester - Palma 30/09/12, problem with previous flight ZB685 from Sharm El Sheikh (wing flap hinge sheared off) Knock on EC (531 , 656,666 & 564)
ZB532 Manchester - Palma 09/04/11 Previous Sharm flight wing damage Knock on EC
ZB532 Manchester - Palma 09/04/11 Rudder defect
ZB533 Palma - Man 09/04/11 Rudder fault (724)
MON2018 Gatwick - Male 19/04/09 digital engine control fault, previous flight Knock on EC (535)
ZB3566 Luton-Rome 03/04/12.....Previous flight fuel valve fault Knock on EC (517)
MON7909 Corfu - LGW 20/09/10 EC: faulty wiring in nose wheel (443 & 554)
MON5953 Corfu - Gatwick 26/07/08 Previous flight split bleed duct knock on EC (566 & 594)
MON5643 PVK - Man 26/8/12 previous flight fluid leak from aileron knock on EC (602)
MON5642 MAN -PVK 19/09/10 2 planes, 1 delayed, 1 not (718)
MON5765 Sharm - LGW 08/07/10 Throttle jammed, replace cable (612)
MON303 Man - Sanford 15/6/2012 Computer replaced and headwinds on previous flight Knock on EC (613)
MON327 LGW - Sanford ??/07/12 Broken R1 door, Leased plane came 12 hours later (592)
Mon1875 Lesbos - Man 01/06/12 On board computer problem (629)
ZB827 Dalaman - Luton 20/08/10 Nose wheel steering (677)
ZB533 Palma - Man 07/08/12 wheel nut problem (620)
ZB286 LGW - TFS 02/11/12(?) (662)
ZB6375 Grenoble - Gatwick 01/03/09 Cargo door damage (667)
ZB564 Man - TFS 17/08/12 Replaced no 2 battery (495 & 665)
ZB013 Malaga - Luton 07-09-12 Fuel leak (possibly on previous ZB012 incoming flight, so Knock on EC) (653)
ZB661 Malaga to Man 07/10/12 flight deck seat track replacement (648)
ZB661 Malaga - Man 08/07/12 Electronic engine control (687)
ZB286 LGW - TFS 22/06/12 Engine fault previous flight no spare planes (688)
MON305 Man - Sanford 09/06/12 Engine vibration (466,467,468 & 644)
ZB558 Man - Bodrum on 01/10/12 Windscreen heater problem (710)
ZB248 LGW - Sharm 14/10/12 Previous flight late, crew out of hours knock on EC (711)
ZB677 Alicante to Manchester 29/10/12 Right side engine fault (714)
ZB751 Dal - Gat 22/09/12 Damaged engine generator fairing (749)
ZB535 Palma - Man 09/10/12, Fault on number 2 engine on previous flight (747 & 695)
ZB654 Man - Malaga 14th (correct date 15th)/08/10 Engine faults on 2 planes so flights combined with Ibiza (698)
ZB627 Lanzarote-Manchester. 2.2.10 Claim denied on wrong flight (post #730)
ZB897 Tenerife - Luton 26/06/12 Prev flight medical emergency (728 & 729)
MON3507 Dalaman - Man 18/09/10 Electronic fault (722)
ZB970 Birmingham - Malaga on 22/08/12 Auxilary power fault (723 & 650)
ZB660 Man - Malaga 06/06/10, technical fault, power transfer unit (756 & 764)
MON1287 Sharm el-Sheikh to Man 06/10/11 Flight instrument fault on previous flight, crew out of hours, knock on EC (765)
ZB909 Dalaman to Birmingham 27/05/10 French ATC issue on previous flight, knock on EC (761)
ZB737 Malaga - Gatwick 22/09/12 elevator aileron computer fault on previous flight (previous day) after takeoff, return to airport for fixing, knock on EC (760)
ZB 1377 Venice - Manchester 14/6/12 Aircraft monitoring fault, flight merged and diverted to LGW later flight for passenger pick up (786)
ZB1398, MAN - MXP (Milan) 14/06/12 Tech probs within fleet and no spare aircraft, divert to LGW to pick up passengers (828)
ZB1377 Venice - Manchester 21/06/12 integrated drive generator leak and diverted to Milan en route to pick up passengers (870)
ZB 7206, LGW - MXP (Milan) 21/06/12 No 1 Engine fault (880)
ZB247 Sharm-LGW 27.10.12 Previous flight bird strike, nose leg tech issue with substituted aircraft (789)
MON313 Cardiff - Sanford on 18/09/08 Engine fault (798)
ZB252 Gatwick - Alicante on 10/10/12 rejected unofficial Strike in Algeria (807)
MON1484 Gatwick - Dalaman 09/07/12 left wing bleed leak (830)
MON349 Gatwick - Sanford 30/07/09 Ground Power Control Unit fault (833)
MON326 Sanford - Gatwick 21/08/12 hydraulic leak, r/h landing gear bay (839 & 843)
ZB519 Barcelona - Manchester 08/07/12 Onboard computer engine monitor fault (841)
ZB870 Luton - Palma 30/07/11 Tech issue, no spare planes (859/860)
MON4362 Manchester - Sharm 23/04/11 Brake unit failure (863)
MON3584 Man - Corfu 07/08/09 hydraulic oil leak (881)
ZB661 Malaga - Manchester 08/07/12 electronic engine control defect (687)
ZB979 Malaga - Birmingham 05/09/12 starter motor fault (MooseTT poster)(856)
ZB5239 Luxor - Gatwick 14/07/08 Engine fault (920)
MON1472 LGW to Chania (Crete) 06/09/11 Spoiler fault (921)
MON7208 LGW - Dalaman 04/09/10 brake accumulator fault (945)
ZB692 Manchester - Mahon 03/06/11 L'ning strike prev flight knock on EC (804)
ZB492 Birmingham - Alicante 18/09/12 Wrong plane to claimant (715)
ZB759 Dalaman - Gatwick 22/10/12 Crew sickness (966)
ZB 568 Man - TFS 13/07/12 Nosewheel problem (965)
MON369 Gatwick - Tobago 22/08/12 Hydraulic leak r/h landing gear bay (983)
ZB534 Man - Palma 08/09/12 (973)
MON1473 Chania - Gatwick 11/09/12 Previous flight fuel level indicator failure (998)
ZB249 Sharm - LGW 24/01/13 On board medical emergency (999)
MON 2486 LGW - Innbruck 16/01/11 Suspected on board fire (1002)
ZB634 Man - Paphos on 18/07/12 Engine fault (1006)
ZB853 Larnaca - Luton 26/06/12 1st Officer sick (1014)
ZB274 LGW - Barcelona 01/07/12 Anti skid system fault (1023)
MON4620 Man - Luxor on 25/04/11 Landing gear fault during flight, return to Man ( by pm)
ZB627 Lanzarote - Man 02/02/10 Weather and flap defect (1058)
ZB534 Man - Palma 26/08/12 exhaust gas temperature fault (1061)
ZB265 Alicante - LGW 02/08/12 Rudder fault (1072)
ZB 1354 Man - Dubrovnik 05/05/12 Engine stall previous flight (1115)
ZB535 Palma to Man 09/09/12 Engine hydraulic leak (1124)
ZB287 TFS to LGW 22/06/12 Engine fault, replacement plane (1130)
MON4838 LGW - Geneva 23/01/2011 Spoiler fault (1131)
ZB535 Palma - Man 23/09/11 reason unknown (1135)
ZB249 Sharm - LGW 23/09/12 (1) elevator servo fault, (2) replacement plane had a medical emergency on board previous flight (1157)
MON 1506 Gatwick - Fueteventura 21/09/11 Rudder fault (1275)
ZB238 LGW - ACE 20/09/2011 EC Rudder fault (1264)
ZB5408 Birmingham - Rome 30/06/12 (1338) Rudder fault
ZB 239 Lanzarote - Gatwick 01/11/12 Nose wheel landing gear fault (pm Maldon) & 1368)
ZB 787 Paphos - Gatwick 03/10/12 Missed slot after late release from maintenance (1344)
ZB955 Palma - Birmingham 04/10/12 Crew out of hours (1406)
ZB634, Manchester-Paphos 07/08/11 insufficient aircraft in fleet (1412)
MON302 Sanford - Man 17/06/11 Door sensor fault (1419)
ZB516 Manchester - Barcelona 05/08/10 previous flight engine prob knock on (PM)
MON1829 Corfu - Manchester 31/05/10 Various rubbish (1438)

[Centipede100]

Your experience echoes that of many passengers who waited months for Monarch to reimburse their expenses following the volcanic eruption and closure of airspace back in 2010!

If we are to split airline delay experiences and claims into different threads, then the one proviso I would stipulate is that any posts regarding any other airline in that thread should be ignored.

[Vauban]

I'm in the same position: Monarch has had my claim forms since the beginning of November, but I've had nowt but a terse acknowledgement.

Perhaps the fact that no one (or almost no one) has had a substantive reply yet means Monarch are deliberating about whether to pay up, and they're just need a little more encouragement to take the plunge? Or is it that they are a bunch of shysters, trying to evade their legal responsibilities and treating their customers with contempt. Answers on a postcard ...

[Centipede100]

FAQs

All blue words are links to relevant posts.

WARNING
Please read these FAQ's and guidance, together with the MSE article in order to discover useful information before you ask a question!

What to do next after reading the FAQ's.

Airline bust = no claim

The claim is against the airline, not the travel agent, not the package holiday company.

Anything from 17th Feb 2005 -you can claim but if the airline says no - you can't take them to court.... but check out the corrections to the (inaccurate) MSE article:

MSE article corrected

Flight Stats Check your delay length time (you may have to register)

'Which!' draft letter to set the ball rolling Start off your claim
Alternatively:

CAA Template letter Standard claim letter to initiate a claim

After denial of your claim, issue 14 days notice of Court Action:

Centipede100 Template letter This is the 'Notice Before Action' letter (NBA or LBA)

Explanation of the legal process of NBA, 14 days notice before court claim.

Small claims time limitIts 6 years in the UK
European court press release on time limits to claim It's the time limit in each member state, which in the UK is 6 years.

Package holiday flights ARE covered.

Regulation261\2004
CAA Denied boarding
Right to Care
CAA contact details

Technical fault with plane is NOT "extra ordinary circumstances" so you CAN claim
Extraordinary circumstances + Extra ordinary Circumstances
Technical issues
More Technical issues with background
EC's explained yet again

Thomas Cook address, phone number, and email address
Thomas cook incident Oct 26 2012

Thomson address
Emirates Airlines address

KLM Claim form
Ryanair address
Ryanair Irish appeal explained
How to combat Ryanair using the English Court System
BA Address
BA complaint web-site

BA forum explaining the regulation in plain english *ESSENTIAL READING*

Jet airways address

Compensation per person + Monarch email
Monarch Claim form

European small claims court forms How to issue a court claim against a foreign airline with no UK address

Airline claims 2 years maximum to claim The UK time limit is 6 years, - that's the Law

Judgement on 22nd NOV confirms the limit is whatever applies in the Country - UK is 6 years

Wallentin-Hermann judgement The concept of extraordinary circumstances explained in legal terms

Original Sturgeon judgment giving rise to delay compensation:

Legal challenge to Sturgeon judgment - The ECJ Grand Chamber ruling on the 23 October 2012

Folkerts v Air France case C-11/11 Missed connection due to delay on first flight still qualifies for compensation if arrival is later than 3 hours

MCOL : Link to the Court Forms

[Mark2spark]

Originally Posted by Vauban

I'm in the same position: Monarch has had my claim forms since the beginning of November, but I've had nowt but a terse acknowledgement.

Perhaps the fact that no one (or almost no one) has had a substantive reply yet means Monarch are deliberating about whether to pay up, and they're just need a little more encouragement to take the plunge? Or is it that they are a bunch of shysters, trying to evade their legal responsibilities and treating their customers with contempt. Answers on a postcard ...

As i've said before, the fact that Monarch are not exactly flush with money, - I think they recently published that they lost �500 mill last year - might be a factor. They might be waiting for the banks to come up with a new overdraft package.
Or a dozen other things really.
It certainly seems strange that they are taking so long to even begin denying claims on EC's, just for a start.
My fear is that they will go into administration and then any court costs i've incurred will be lost as well.

[Vauban]

Originally Posted by Mark2spark

As i've said before, the fact that Monarch are not exactly flush with money, - I think they recently published that they lost �500 mill last year - might be a factor. They might be waiting for the banks to come up with a new overdraft package.

Perhaps. Regardless of the reason, it's pretty contemptible behaviour. I have taken to joining others on Monarch's Facebook page and giving them a hard time. Passes the idle hour ...

[Mark2spark]

Originally Posted by Vauban

Perhaps. Regardless of the reason, it's pretty contemptible behaviour. I have taken to joining others on Monarch's Facebook page and giving them a hard time. Passes the idle hour ...

Quite right to. At some point the penny will drop with the Directors that they are also losing future business due to the lack of customer service.
I'll be posting that i've booked with someone else due to their lack of response to a legal obligation soon.

[suelees1]

This is a copy of my recent post in the main forum:-

Flight ZB532 Manchester to Palma de Mallorca 9 April 2011

Just wondering if anyone was on this flight

> 5 hour delay due to a technical fault

My claim has gone in for the second time (the first was before the decision) but I thought it might be good if we could swap info with other passengers on the flight

[lancs_ms]

I too have submitted a claim to Monarch, which included all the information they could reasonably require. I experienced the standard stalling tactic of asking me to resubmit on their forms separately. No doubt some folk give up at this point.

I sent them their forms back with every thing they wanted on the 10th November 2012, and have heard NOTHING from them since. I sent them a chase up email on the 3rd Jan, and again they have not replied.

This gets me thinking that:

1) They are overwhelmed and totally incompetent at handling the claims and I will get there eventually; or

2) They are stalling deliberately, to deter as many people as possible fromc laiming. Maybe they will force everyone to go to court on the basis that only10% may be determined to take things that far? This would be commercial suicide as their reputation is going down the pan. I will certainly never book with them again and I'm telling all my friends and colleagues to avoid them too; or

3) They know they are going to go bust and are just stringing this out for as long as possible.

Their approach is quite strange, and does not make good business sense to me.

Is there no one who is an insider working within Monarch who can tell us what is going on and what tactics they are employing?

[suelees1]

Where has this rumour about Monarch going into administration come from?

[suelees1]

Here's the Monarch claim form

https://www.dropbox.com/s/fimcgnqenn...%20%281%29.pdf

There are guidance notes with it with some odd comments such as "for legal reasons" they are only accepting claims up to 2 years from date of arrival of the delayed flight. I've just queried this on the Monarch Facebook page and they say they'll get back to me as the claims team has gone home. The notes also give the CAA guidance about extraordinary circs which must be taken with pinch of salt.

[richardw]

Originally Posted by lancs_ms

.....their reputation is going down the pan....

Is it? How are you measuring this?

[Mark2spark]

I think the amount of negativity on their facebook page must be having an impact Richard.

[Mark2spark]

Originally Posted by suelees1

Where has this rumour about Monarch going into administration come from?

It's just speculation. They reported something like a �500 mill loss last year, and the way they are handing - or rather NOT handling - the EU claims gives rise to 2 + 2 = 5 ways of thinking.
This is part of the reason I started this thread, i'd like to find a single person that has had compo off them yet. 23 Oct ruling was pretty much 12 weeks ago now, that's almost 3 months.
And I can't find a single person with a settled case yet.
Surely there is ONE SINGLE CASE where Monarch have conceded that they are at fault and compo is due?
Seems not so far.

I'm sort of hopping on one foot as I have to give them 2 weeks to respond or stay silent before I can issue MCOL. They HAVE to respond to that within 2 weeks if they are to defend, and as IMO mine is an open and shut case, there can be no defence.
But wouldn't it be *funny* if they could not find the time to respond to me with some sort of C & bull story of EC's in 12 weeks, but all of a sudden find time to answer a court?

Just to refresh peoples memories of my case...
Majorca to gatwick 5 and half hour delay last Oct, the pilot, chief cabin crew, and people arriving on the preceeding flight, all told the same story.
Pilots arrived at LGW at 6 am ish to find no plane to take the (approx) 8 or 9 am flight to Majorca. They jumped in a taxi to heathrow and took a aer lingus flight to Cork Eire to collect the empty plane and fly it to gatwick, where the days flights then resumed, 5 - 6 hours late.
Monarch admin *forgot* to have the empty plane flown in overnight from Cork.

[WPC123]

Well looks that I am slightly more advanced than most. 26 hour delay from Palma in July 2012. Monarch claim extraordinary circumstances ~ basically one problem bought on another ~ breakdown took longer to fix than they expected so by then crew out of time. Issued MCOL in November and spoke to Court yesterday - informed will be in March but awaiting, as I understand it, Monarch to agree actual date.
Monarch seem to reject all claims and decide to defend. Whether they do defend in Court or not I wait to see however this route must cost them (and their shareholders) less as the 'tactics' they employ put a lot, if not the majority, off claiming as does their wrong interpretation of extraordinary circumstances as outlined on THEIR claim form. With regard to this aspect alone I suggest claimants use the standard EU regulated claim form.
Thus Monarch are likely to save themselves a significant amount of money but alienate a few disgruntled delayed passengers. As many of these passengers, sometimes, have little choice in carrier the amount of traffic they are likely to lose is insignificant.
I therefore believe it is incumbent for the CAA and Courts to make sure Monarch do not use these underhand tactics to avoid paying legitimate claimants.

[Vauban]

WPC: That's really interesting to know. Can you give a bit more background on your correspondence with Monarch? Did you fill in their compensation form, for example, and if so when was it sent? Did Monarch offer you a reply before you went to MCOL? Or did you go straight to Court?

[WPC123]

Wrote to Monarch 3 times - 1st when delayed = wait for Sturgeeon, 2nd = now Sturgeon so give me compensation no reply 3rd when Monarch decided they needed THEIR form completed = again no reply so after 3 attempts gave up and decided they were playing a game/idiots so NBA with 14 day response. No response so MCOL. Again they left for 14 days (maximum permitted) before replying to Court via an acknowledgement which gave them another 14 days. Again on 14th day they defended giving me a 14 day response time but all over Christmas and New Year period so post times etc intervened. I have complied with court dates etc throughout (as they have done) however I have responded WITHIN the 14 days whereas they have replied on the 14th day. If you look at the Sturgeon challenge you will see the airlines who challenged the ruling in the first place ie not Monarch ~ likewise my MCOL application is not being defended by Monarch (well it is in name only) but by Tui. Basically they are playing a game but with 220 courts in the UK they have plenty of time and judges to string along (and possibly some cases they will not lose) before the Courts and the CAA 'have a word with them'.

[Vauban]

Originally Posted by WPC123

Wrote to Monarch 3 times - 1st when delayed = wait for Sturgeeon, 2nd = now Sturgeon so give me compensation no reply 3rd when Monarch decided they needed THEIR form completed = again no reply so after 3 attempts gave up and decided they were playing a game/idiots so NBA with 14 day response. No response so MCOL.

Good luck with the Court action. Lots of people behind you (in every sense).

To me, it's interesting that even in your case Monarch didn't actually reply to your correspondence and forms. You simply (understandably) got fed up with their tardiness and initiated Court proceedings. So to my knowledge Monarch are still to repy properly to anyone, outside of the legal process. Curiouser and curiouser ...

[suelees1]

This is my experience of Monarch to date after delay of >5 hours MAN to PMI in 2011 (this is apart from to-ing and fro-ing on Facebook):

Monarch sent out email within days of the delay (and without prompting) in which they apologized, explained there had been a technical fault and suggesting we contact our insurers.

I wrote to claim compensation.

No response so sent a reminder some months later.

Without further delay Monarch wrote back to explain about the stay and invited me to write again when the appeal had been determined.

I left it a while as I knew they'd be inundated and eventually sent my second claim letter on 02.01.2013 along with all the docs which I thought they might need. Unsurprisingly not heard from them yet but hadn't expected to as it's early.

I just wanted to tell this so people know that at least Monarch has been in touch now twice. I'm not holding out much hope for a settlement without a fight but have to give some credit where it's due.

[WPC123]

Apologies Vauban but I do not think it is curious. Monarch have decided IMO to disregard the ECJ ruling and hide behind the extraordinary circumstances wording therefore putting people off claiming by putting doubt in their minds. A Court application costs around �30 and realistically at most you may lose �50 if the other side claim costs. A Tui lawyer probably charges �200 > �300 an hour - a case, with travel time, will last a day. With around 220 Courts and 220 working days in the year at best 200 Monarch claims (never mind TC, First Choice etc) will take a year to be heard. Just work out the logistics cost/timing etc and Monarch are on a total winner if they do not pay out/do not respond and delay.